Care Coordination Triage Nurse

The Royal Wolverhampton NHS Trust

About

We are one of the largest acute and community providers in the West Midlands having more than 850 beds on the New Cross site.

We also have 56 rehabilitation beds at West Park Hospital and 54 beds at Cannock Chase Hospital.

We are the largest employer in Wolverhampton, the Trust employs more than 10,000 staff, covering more than 350 different roles.

• New Cross Hospital
• West Park Hospital rehabilitation inpatient and day care services, therapy services and outpatients
• Cannock Chase Hospital general surgery, orthopaedics, breast surgery, urology, dermatology/plastic surgery and medical day case investigations and treatment (including endoscopy, rheumatology and dermatology)
• More than 20 community sites - community services for children and adults, walk-in centres and therapy and rehabilitation services
• Primary care - Ten GP practices have now joined us and offer extended opening hours to patients.

Key details

Location

Site: Technology Centre, University of Wolverhampton Science Park

Address: Glaisher Drive

Town: Wolverhampton

Postcode: WV10 9RU

Major / Minor Region: Birmingham & The Black Country

Contract type & working pattern

Contract: Permanent - To cover a 24-hour service (combination of day and night shifts)

Hours: 37.5 hours per week (combination of day and night shifts)

• Full time
• Part time

Salary

Salary: £37,338 - £44,962 per annum pro rata

Salary period: Yearly

Grade: Band 6

Specialty

Main area: Community Care Coordination (Single Point of Access)

Job overview

Are you looking to work in a dynamic, flexible and forward-thinking team – ready to adapt and accommodate every eventuality to meet patients' needs safely in the community? If so, Care Coordination is the team for you.

We have multiple workstreams which ensure variety in our work and opportunity for professional development – our drive and determination to meet the needs of our patients meant that we were HSJ award finalists in September 2022.

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Working remotely, our team triage information from colleagues and members of the public in the Wolverhampton locality to ensure that we refer and signpost people to the most appropriate service to meet their needs. In summary, our Care Coordination work streams include:

Triage over the telephone or via video consultation to support people with an acute need to avoid admission. We work closely with our Urgent Community Response Team and West Midlands Ambulance Service to achieve safe community care for acutely unwell Wolverhampton residents.

Triage over the telephone or via video consultation for patients with long-term conditions requiring ongoing health and/or therapy support while residing in their own homes.

Remote triage is our main role and responsibility, but alongside this we also:

Offer a see and treat face-to-face triage service for patients who have an unmet need and would be routinely referred to a District Nurse or Therapist, but would benefit from an assessment visit on the day of referral.

In addition to the above, as a Junior Sister/Charge Nurse within the Care Coordination, you will be required to provide managerial leadership support to the team, support staff in their development and lead with service innovation. Experience and confidence in utilizing computers and web-based applications is essential.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfill our values, improve the quality of care for patients, and solve the healthcare problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Please see attached Job Description/Person Specification for a full detail of role and main responsibilities.

Flexible Working - As a major employer in the Black Country and West Birmingham region, we are committed to supporting all employees to achieve a healthy work-life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the onboarding process.

Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicants’ qualifications will be checked with the educational institution or provider.

Sponsorship - Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. As of 1 January 2021, free movement ended and the UK introduced a points-based immigration system. Further information is available regarding two types of visa; Health Care Visa here and Skilled worker visa here.

Applicant requirements

You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification

Driving Licence

Essential criteria

• Driving Licence/Car

Qualifications

Essential criteria

• NMC PIN

Desirable criteria

• Appropriate post-registration course for care setting such as, Health Assessment Module

Leadership

Essential criteria

• Leadership experience/qualification

Experience/Skills

Essential criteria

• Use of databases, standard keyboard skills and knowledge of a number of IT packages such as Word, PAS, e-rostering etc

Desirable criteria

• Evidence of working within Community Nursing
• Rapid Response/Emergency Care Triage

Documents

• Job Description/Person Specification (PDF)
• RWT Professional Standards (PDF)
• Wolverhampton Map (PDF)
• Trust Brochure (PDF)
• Employee Rewards Booklet (PDF)
• Flexible Working Commitment (PDF)

Further details / informal visits contact

Name: Elizabeth Hawkins

Job title: Senior Sister

Email address: [email protected]

Telephone number: 07824 343425

Alternatively, please contact Senior Sister Rebecca Steel on 07824 483259 or via email on [email protected].