General Manager (Interim)

About Us

Best Western Magnum Hotel Sunderland is a 63 bedroom 3 star hotel in Sunderland, Durham (currently under refurb). It has a variety of corporate and leisure demand drivers and a great potential to grow its market share and revenue.

The hotel is run by AG Hotels Group, an ambitious hospitality platform run by an entrepreneurial team. Portfolio spans 14+ prime locations across the United Kingdom, striving to create each hotel, a Happy Thriving Place.

Our Core Values: GRACES

1. Growth: Unleashing our full potential.
2. Responsibility: Taking ownership for results.
3. Ambition: Realizing audacious goals that impact lives.
4. Credibility: Delivering on promises.
5. Expertise: Becoming masters of our field.
6. Service: Serving our community as a force for good.

Role Overview

We are looking for an experienced hotel professional to join as General Manager (Interim), for our newly renovated 63 bedroom hotel in Sunderland. You will be at the helm of our operations, guided by our GRACES values. Your leadership will steer us toward success, ensuring impeccable service, financial stability, and guest satisfaction.

Responsibilities

Operational Leadership

1. Collaborate closely with the Regional Manager and central teams to execute strategic plans.
2. Supervise department heads, maintaining seamless coordination across all functions.
3. Monitor performance metrics, identify areas for improvement, and implement solutions.
4. Handle guest inquiries and complaints with professionalism and efficiency.
5. Ensure health and safety of the premises.
6. Engage in property improvement plan initiatives.

Guest Experience

1. Uphold our commitment to exceptional service.
2. Ensure immaculate guest rooms and public areas.
3. Facilitate smooth check-in/check-out processes.
4. Address guest requests promptly and courteously.

Financial Management

1. Assist in budget preparation and cost control.
2. Optimize revenue streams (rooms, F&B, events).
3. Collaborate with the finance team to achieve financial targets.

Human Resources

1. Participate in recruitment, training, and development of staff.
2. Foster a positive work environment and promote teamwork.
3. Conduct performance evaluations and address employee concerns.

Sales and Marketing

1. Support local marketing initiatives to enhance brand visibility.
2. Cultivate relationships with corporate clients and group bookings.
3. Monitor online reviews and proactively manage our reputation.

Requirements

1. Bachelor’s degree in Hospitality Management (preferred).
2. 5 years proven track record in hotel management or a related role.
3. Exceptional communication and problem-solving skills.
4. Proficiency in hotel management software (PMS, POS, etc.).
5. Flexibility to work weekends and holidays.

Benefits

1. Discounts: Enjoy exclusive discounts on hotel stays, dining, and amenities.
2. Profit Sharing: Be part of our shared success—your efforts directly impact our bottom line.
3. Private Health Care: Comprehensive coverage for your well-being.
4. Generous Bonus Scheme: Recognizing exceptional performance.
5. Rapid Growth: Your ambition fuels your career trajectory.

If you’re ready to elevate our guest experience and lead with finesse, we invite you to apply. Let’s create exceptional moments together!