Store Merchandise Manager

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Store Merchandise Manager

Job Purpose

Leads and manages center store department (dry grocery, general merchandise, alcohol, dairy and frozen food) operations and associates to execute company best practices to maximize sales and profitability.

Oversees the processes for inventory control, receiving product, planogram integrity and pricing to ensure efficiency, accuracy and compliance for company policies and municipal/state/federal laws. Creates a shopping and working environment that exemplifies the company’s commitment to and vision of service, quality and neighborhood partnerships. Increases customer confidence and loyalty to the company by promoting clean and consistent operating conditions, courteous and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building, leadership, planning, and administrative work.

Key Performance Indicators

1. Overall Customer Satisfaction OSAT (Grocery): Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability.
2. On Shelf Availability: Ensures all processes are followed to allow customers to purchase their needs.
3. Date Check Pro %: Ensures the freshest product for our customers by following all processes to increase sales and decrease shrink, while improving profits.

Essential Responsibilities

1. Store Leadership: Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies.
2. Fiscal Leadership: Manages in-stock conditions, inventory, shrink, pricing, receiving and expenses including labor and supply management. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Provides guidance in product and supply ordering, equipment setup, department organization and vendor assistance.
3. Department Leadership: Delegates authority, responsibility and accountability to managers and creates a coordinated, motivated management team. Trains and coaches department managers on all KPIs, product stocking, customer service, product knowledge, suggestive selling, safety and sanitation.
4. Associate Leadership: Supports the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines.
5. Safety and Compliance: Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access.

Disclaimer: Performs other job-related duties as assigned.

Qualifications

Required Education: High School Diploma or Equivalent

Preferred Education: Bachelor's Degree in Business or related field

Language(s) Required: English

Language(s) Preferred: English and Spanish

Relevant Experience: 3 - 6 yrs minimum supervisory experience

Knowledge, Skills & Abilities Required: Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Proficient with computer applications used in effectively operating the department. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Possession of Food Safety Certification or the ability to obtain same within 180 days of placement. High standard of integrity and reliability.

Environmental Factors: Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed.

Travel Percent & Overnight: Occasional travel, no overnight required.

Shift(s): Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week.