Ecommerce Senior Client Executive

Sainsbury's Supermarkets Ltd; London; On-site; GBP 30,000 - 60,000

Job description

Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre and Home, London, EC1N 2HT
Contract type: Permanent
Business area: Nectar 360 Ltd
Closing date: 08 April 2025
Requisition ID: 288317

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered and fuelled by data — and by great relationships with some of the UK’s favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It’s like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there’s no set-up quite like this one. The team is a real priority because it’s connected to everything the business does and drives profitability. It’s where you can take risks, learn from them and be recognised.

In a nutshell

You will be working in one of the fastest growing and dynamic areas of Sainsbury’s and supporting us in delivering an exceptional digital experience for all our customers on Sainsbury’s Online.

You will work collaboratively with Sainsbury’s and Nectar360 teams to execute customer-centric activity for our clients across Sainsbury’s Digital platforms and deliver our shared commercial business plans. You will be responsible for your share of online client revenue; the exact value will be dependent on your alignment to a Food Commercial Business Unit.

You will provide support to the Senior eCommerce Client Manager and eCommerce Client Manager.

What you need to do

• As eCommerce Senior Client Executive, you will play a crucial role in developing and maintaining strong relationships with your clients, whilst being accountable for the planning, management and delivery of their activations on Sainsbury’s Online.
• Positioned in the Nectar360 Digital team you will work cross-functionally with the broader Nectar360 teams (Client Services, Digital, Planning, Data & Analytics and Retail Consultancy) to engage clients, sell Sainsbury’s Online media and other activity within the defined guardrails.
• Work collaboratively with your clients to understand their activation plans, core objectives / KPIs and support them to plan and deliver the optimum execution across Sainsbury’s Online.
• Manage the finance process for all your client and campaigns, ensuring that billing is accurate and on time.
• Develop collaborative relationships with trading colleagues to identify wider category opportunities and cascade these to colleagues across Nectar360 as required.
• Support the eCommerce Client Support Executive with key tasks as required; including campaign management, finance admin and reporting.
• Support the Senior eCommerce Client Manager with key clients, projects and tasks as required.
• Work closely with our eCommerce Ad Operations team (onshore and offshore) to ensure campaigns are successfully activated and optimised on our Ecommerce Media Platform.
• Support with upskilling the wider Nectar360 team on our eCommerce proposition and capabilities.
• Proactively provide managers with regular updates on the status of all projects, clients and communicate problems as appropriate.
• Support with the management of our shared team email inbox, responding to queries as required.

What you need to know

• Previous client management experience, ideally in retail or FMCG.
• Experience of building & delivering media plans aligned to client objectives and corporate strategy.
• Ability to manage projects on time and to budget.
• Experience working in a fast moving and pressured environment.
• Strong analytical and numerical capabilities.
• Experience working with an online retailer and using online analytics tools.

What you need to show

• Excellent project management, communication, and presentation skills, well organised with attention to detail.
• A positive and proactive attitude that accepts change in a fast-moving environment.
• Ability to anticipate next steps, future risks and opportunities within your area, taking actions to address them.
• Gradually taking on responsibilities outside your comfort zone.
• Commitment to ongoing personal development.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related target bonus of up to 5% of salary (which may vary for Nectar360), depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Please note, due to the volume of applications we receive, our roles may close early.