Ecommerce Manager

Dreams; Loudwater; On-site; GBP 30,000 - 60,000; Full time

Job description

The Role:

We're looking for a new Ecommerce Manager to join our Feather & Black Team based in Loudwater, Buckinghamshire. In this role, you will be responsible for developing and executing the overall ecommerce strategy to drive online sales and enhance the customer experience. This role involves managing the ecommerce website, optimising the user journey, and ensuring seamless operations from product listings to order fulfilment.

In addition to overseeing the day-to-day operations of the online store, the Ecommerce Manager will analyse website performance and customer behaviour to identify opportunities for growth and improvement. This role requires a strong understanding of digital marketing, web analytics, and ecommerce platforms. The successful candidate will be a strategic thinker with excellent project management skills and the ability to lead a team.

Ready to skip the snooze button and get stuck in? Here’s a taste of what you’ll be doing day-to-day:

1. Develop and implement the ecommerce strategy to drive online sales and profitability, aligning with overall business goals.
2. Manage and optimise the ecommerce website, ensuring a seamless user experience, including site navigation, product pages, and checkout processes.
3. Work with marketing teams to support with the creation and execution of digital marketing campaigns, including PPC, SEO, email marketing, and social media, to drive traffic and sales.
4. Analyse website performance and customer behaviour using analytics tools (e.g., Google Analytics) to identify opportunities for improvement and growth.
5. Monitor and report on key performance indicators (KPIs) such as conversion rates, average order value, and customer acquisition costs to track progress and make data-driven decisions.
6. Stay up to date with industry trends, emerging technologies, and best practices to ensure the ecommerce platform remains competitive.
7. Manage relationships with third-party vendors and partners, including technology vendors, to ensure smooth operations.
8. Lead and mentor a team, providing guidance, support, and professional development opportunities to achieve team goals.
9. Oversee ecommerce projects from conception to completion, ensuring they are delivered on time, within scope, and within budget.
10. Continuously improve the user experience by conducting A/B testing, analysing user feedback, and implementing changes to enhance site usability and customer satisfaction.

The Person:

This is the type of person we’re dreaming of:

1. Proven experience as an Ecommerce Manager or in a similar role, with a track record of driving online sales and managing ecommerce operations.
2. In-depth understanding of ecommerce best practices, trends, and technologies.
3. Proficiency in using ecommerce platforms.
4. Strong knowledge of web analytics tools (e.g., Google Analytics) to track and analyse website performance and customer behaviour.
5. Experience with digital marketing strategies.
6. Ability to analyse data and metrics to identify trends, opportunities, and areas for improvement.
7. Strong problem-solving skills to address challenges and implement effective solutions.
8. Excellent project management skills to oversee multiple projects and initiatives simultaneously.
9. Strong organisational and time management skills to prioritise tasks and meet deadlines.
10. Ability to lead and mentor a team, fostering a collaborative and productive work environment.
11. Excellent verbal and written communication skills to effectively convey ideas and collaborate with cross-functional teams.
12. Strong customer service orientation to ensure a positive shopping experience and address customer inquiries and issues.

In your dream role, you’ll also receive:

1. Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers.
2. Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
3. Buy-in schemes: You’ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
4. Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
5. Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an out of hours GP service.
6. Electric Car Scheme - Our salary sacrifice eclectic car scheme is a budget friendly way to cruise around in style and most importantly, lower those emissions!
7. New to 2024 - enhanced maternity & paternity pay.
8. On-site gym: Step into our newly refreshed, free on-site gym, where you’ll find everything you need to stay fit and energized. From cardio machines and versatile free weights to dynamic cable machines, resistance bands, and even boxing bags, we’ve got it all!
9. Hybrid working: Whether you’re an early bird or night owl, we trust you to work your hours responsibly to suit you!

About Dreams:

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we’d like to make work a special place to be too. We’re the UK’s most loved bed retailer, so it’s important our people feel the love as well. There’s over 250 of us at our affectionately named 'Bedquarters' in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We’re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.

And together we’ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We’re owned by the world’s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You’ll even get a guided tour when you join and that’s part of our mission to get you fully bed-ucated during your induction.

With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that’s a lot of Zzzs.

So if you’re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job.