eCommerce Manager

Original Duckhead; London; On-site; GBP 35,000 - 55,000; Full time

Job description

Job Title: eCommerce Manager

Location: Clapham, London (Office-based)

Reports to: Head of eCommerce

Employment Type: Full-time, 5 days per week, 9am-6pm

About the Role

We are seeking a highly skilled and data-driven eCommerce Manager to take ownership of our online store operations, customer experience, and website performance. This role is pivotal in ensuring a seamless and optimized shopping journey, from product discovery to post-purchase engagement. The ideal candidate has strong experience with Shopify, understands conversion optimization, and can leverage data to enhance the overall eCommerce strategy.

Key Responsibilities

Website & Conversion Optimization

• Manage and maintain the Shopify store, ensuring an optimal user experience and high conversion rates.

• Optimize product pages, landing pages, and checkout flow for improved conversion and AOV.

• Conduct A/B testing to enhance site performance and identify best practices.

• Work with developers and designers to ensure site functionality, speed, and mobile responsiveness.

Customer Experience & Service

• Oversee customer service processes, ensuring quick and effective responses to customer inquiries, returns, and complaints.

• Use customer feedback and behavior insights to improve website usability and satisfaction.

• Implement strategies for customer retention, loyalty programs, and post-purchase engagement.

Inventory & Product Management

• Work with suppliers and internal teams to ensure stock availability and accurate product listings.

• Maintain up-to-date product descriptions, pricing, and categorization.

• Coordinate with the logistics team to optimize order fulfillment and delivery efficiency.

SEO & Organic Traffic Growth

• Optimize on-site SEO, including metadata, product descriptions, and internal linking.

• Conduct keyword research and implement best practices to improve search rankings.

• Monitor and improve organic traffic using Google Analytics and SEO tools.

Analytics & Reporting

• Track and analyze key eCommerce metrics (CVR, AOV, LTV, traffic sources, bounce rate, etc.).

• Generate performance reports and provide data-driven insights to optimize sales and conversion rates.

• Monitor website performance, troubleshoot issues, and implement improvements.

Email & Retention Marketing

• Oversee email automation (e.g., abandoned cart recovery, post-purchase follow-ups, promotions).

• Develop customer retention strategies to increase repeat purchases.

Requirements

• 3+ years of experience in an eCommerce management role.

• Strong experience managing Shopify and eCommerce platforms.

• Understanding of conversion rate optimization (CRO) and user experience best practices.

• Knowledge of SEO principles and Google Analytics.

• Analytical mindset with the ability to interpret data and implement improvements.

• Experience in customer service management and order fulfillment.

• Strong problem-solving skills with a proactive, solution-oriented approach.

Compensation & Benefits

• Competitive base salary + commission structure.

• Paid international travel for trade shows and client meetings.

• Career growth opportunities within a fast-growing brand.

About Original Duckhead

Original Duckhead is a fast-growing international brand specializing in sustainable, high-quality umbrellas that bring joy to rainy days.

Why Join Us?

At Original Duckhead, we are passionate about sustainability, design, and growth. As an Equal Opportunity Employer, we welcome diverse perspectives and talents to help us expand our wholesale business.