Ecommerce Executive | Cult Beauty

THG; Manchester; On-site; GBP 30,000 - 50,000

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader.

About Cult Beauty

Who is Cult Beauty? Well, we're a beauty-obsessed team who share a common goal - to become the most trusted beauty retailer in the world! We're all about intelligent beauty, from the way we pick our ever-lusted-after brands to how we talk to our exceptionally savvy customers. Our Cult Community values transparency and so do we. That's why we only sell the products that truly blow us away and publish every review on our site.

To achieve this goal, we want to collaborate with individuals who have the same vision. As part of the Cult Beauty team, you'll be encouraged to share ideas and empowered to aim for the skies. We're a team so if we fail, we fail together and try again. Cult Beauty has become the successful world leader it is because of our people. We're a close-knit family that recognises that our collective and community are much more valuable than the sum of their parts. We're not just here to sell the most unbelievably amazing beauty products in the world, we also want to challenge the definition of what 'beauty' is and use our platform to challenge the status quo - both in our industry and society.

Why be a Ecommerce Executive at Cult Beauty?

In order to achieve maximum performance, we have a team of ecommerce experts that produce quality analytics and execute Digital Ecommerce Strategies for some of the best loved Beauty brands in the world. The eCommerce Executive role is an exciting opportunity for an ambitious individual that can bring fresh and innovative thinking to Ingenuity and play a key part in driving the account forward on its momentous journey.

Taking ownership of the end-to-end ecommerce strategy the eCommerce Executive role is responsible for hitting KPIs, monitoring marketing spend and ultimately working with the channel specialist team to create a winning 360 ecommerce strategy.

With a rapidly expanding brand portfolio, this role offers you the opportunity to showcase your broad skillset and be ultimately responsible for Cult Beauty's growth and progression.

As a Ecommerce Executive, you'll:

• Monitoring key site metrics including AOV, Conversion Rate, COS, CAC, Bounce Rate, Traffic (new and returning) etc.
• Ensuring the websites & channels are kept up-to-date with correct offers, updated banners, new in products/brands, and regularly updated category pages.
• Identifying new and innovative ways to drive traffic to the website as well as developing and improving traffic from existing channels.
• Using analytics and our in-house reporting platform to gain a strong understanding of the customer journey to optimise sales, measure performance & define strategy.
• Identify & optimise online customer journeys through the website, focusing on increasing conversion funnels.
• Work with buying teams to understand product positioning & target audiences, feeding back into channel teams to refine plans.
• Set & manage budgets with channel leads, continuously optimising & altering plans as data indicates.
• Work in synergy with the rest of the THG team to identify new growth opportunities and ways in which to improve our brand reputation and presence & drive new customer acquisition at the lowest cost possible.
• Deliver best in class customer experience partnering closely with brand and customer service teams to brief and build engaging product pages that provide the customer with relevant information, advice and conversion opportunity.
• Competitor product, pricing & marketing analysis to ensure we are price competitive and market leaders in the industry.
• Creative management - Ensure assets are available across site & marketing channels for launches, merchandising imagery, events, marketing assets.

What skills and experience do I need for this role?

• Commercially astute, ambitious and driven; hungry for success and responsibility.
• Experience of managing budgets, trading calendars, sales forecasts and marketing channel traffic overviews.
• Manages their time efficiently, enjoys problem solving and finding effective yet scalable solutions.
• Experience of working in a fast-paced e-commerce environment; online retailing knowledge preferable.
• Strong communication skills - has worked exceptionally as part of a wider team and has experience in working with multiple stakeholders.
• Entrepreneurial thinkers are welcome - those able to think outside the box best suited to a true 'start-up', agile environment with responsibility for decision making.

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don't want to work on your birthday? We don't either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.