Ecommerce Coordinator

Ecommerce Coordinator

Are you experienced in ecommerce operations and channel management?

Do you have a keen eye for detail and strong problem-solving skills?

Are you confident in managing product listings, inventory, and reporting across multiple platforms?

MacGregor Black is currently partnering with a Leading Consumer Goods Business, on the search for an Ecommerce Coordinator. This is a 12-month contract based in the Newcastle Area.

As an Ecommerce Coordinator, you will play a key role in ensuring the smooth running of online sales channels, managing new product launches, monitoring inventory, and maintaining accurate product listings. The ideal candidate will have experience with ecommerce platforms such as Amazon Seller Central and inventory management systems like Mintsoft. You should be highly organized, data-driven, and able to work collaboratively across multiple teams to drive efficiency and accuracy in ecommerce operations.

Key Responsibilities:

• Coordinate with internal teams to ensure successful product launches, including creating product templates, uploading images, optimizing Amazon A+ Content, and submitting P&Ts with accurate costings.
• Conduct daily checks on ecommerce platforms, troubleshoot listing issues, monitor inventory levels, and ensure accurate order processing through Mintsoft.
• Work closely with the warehouse team to resolve back orders and queries, troubleshoot import errors, and maintain efficient logistics operations.
• Regularly review and update product listings, investigate and resolve listing issues, and provide necessary safety and compliance documentation.
• Manage and upload expenses for the Head of Ecommerce, take clear and concise meeting notes, and assist with ecommerce-related administrative tasks.
• Process refunds and support customer inquiries to ensure a high level of service.
• Generate and maintain key reports, including daily warehouse stats, weekly KPI tracking, and monthly ecommerce forecasts, shipping reports for finance, and Amazon forecast reporting.

What are we looking for?

• Experience working in an ecommerce or online retail environment.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Proficiency in ecommerce platforms such as Amazon Seller Central and inventory management systems like Mintsoft.
• Data-driven mindset with strong analytical skills to track performance and optimize processes.
• Excellent problem-solving and decision-making abilities.
• Highly organized and disciplined with strong attention to detail.
• Strong written and verbal communication skills.
• Ability to collaborate effectively in a cross-functional team environment.

Required Experience:

• 1+ years of experience in an ecommerce operations role.
• Experience managing product listings and troubleshooting ecommerce platform issues.
• Experience with ecommerce reporting and analytics.
• Knowledge of inventory management systems like Mintsoft is a plus.

Competitive salary.

Please contact Dan Hookway today for more information.