Ecommerce Assistant

ME AND EM; London; On-site; GBP 25,000 - 35,000

Job description

Job Role: E-commerce Assistant

Reporting to: Digital Merchandising Manager

Location: Head Office, White City Place, West London

Contract Type: 12 Month Fixed Term Contract / Full Time, 37.5 hours per week

About Us:

ME+EM is one of the UK's fastest-growing luxury fashion brands. As a direct-to-consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores.

At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.

Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is recognized.

About The Role:

We are looking for an Ecommerce Assistant who will play a key role in supporting the day-to-day operations of the ME+EM website. From preparing products for launch to assisting with digital merchandising and reporting, you'll be instrumental in maintaining a high-performing, visually cohesive, and customer-focused online store.

Responsibilities

• Ensure all products are accurately enriched and set up pre-launch, including imagery, size guides, copy, and attributes.
• Manage upsell and cross-sell recommendations for new and existing products.
• Organise and tag product imagery for tracking; support reshoots and monitor performance impact.
• Maintain site accuracy through regular checks and updates.
• Manage visual merchandising for selected categories and custom pages.
• Oversee product label tags and conduct on-site QA.
• Update website content, including imagery, copy, and trading documents.
• Assist in maintaining key content areas such as the blog and homepage carousels.
• Generate and format ecommerce reports; track key performance metrics.
• Support the team during product launches and key trading moments.

Skills:

• Highly organised with strong attention to detail.
• Comfortable in a fast-paced, deadline-driven environment.
• Strong communication and teamwork skills.
• Previous ecommerce or digital merchandising experience (preferred).
• Proficient in Excel, with data entry and formatting experience.
• Passion for fashion, retail, and the ME+EM brand.

Employee Benefits:

• 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
• A day off to celebrate your birthday.
• Pension Scheme
• Group Life Insurance
• Employee Assistance Programme (EAP)
• Length of Service Award
• Refer a Friend Scheme
• Staff uniform for retail employees
• Generous Staff and Friends and Family Discount
• Annual Volunteer Day
• Cycle to Work Scheme
• Tech Scheme
• Eye Care Vouchers
• Real Living Wage Employer
• Employee led committees
• Social events and biannual parties
• Enhanced maternity and paternity package after 2 years of service.

ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Please email [email protected] should you require any adjustments needed to take part in this recruitment process.

Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.