Client Onboarding – Senior Associate

Since our launch in 2015, we’ve lent over £10bn to ambitious entrepreneurs up and down the UK. That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re not about to stop there. We’re dedicated to helping trailblazing businesses thrive and our Client Onboarding are integral to our growth.

This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. We don’t want another cog in the machine, we’re looking for self-starters and bold thinkers who want to pave their own career paths and are passionate about supporting the UK’s best and brightest businesspeople.

In a nutshell, the mission of a Client Onboarding Senior Associate is to be responsible for onboarding clients whilst adhering to regulatory requirements and ensuring a smooth and exceptional client experience.

Are you ready to step up to the challenge?

Responsibilities:

• Undertake AML CDD reviews and risk assessments on both new to bank and existing customers.
• Manage the AML CDD portion of commercial business loan origination / Business Banking account set up.
• Communicate & collaborate effectively with customers of Oak North and internal stakeholders to ensure we are delivering Customer Delight.
• Manage customer expectations through effective communication skills whilst also ensuring we are working at speed and maintaining momentum.
• Operate in line with the Bank's Risk Management framework and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
• Mentor/supervise junior members of the Client Onboarding Team.
• Identify areas for improving processes to deliver improved efficiency.
• Carry out BAU / ad hoc administrative tasks.
• Leverage GenAI tools to increase productivity and enhance decision-making processes within the role.

Requirements:

• Experience working in the financial service sector (ideally in commercial lending or banking) minimum of 5 years’ experience.
• Working knowledge of unpacking complex corporate structures with connections to non-transparent jurisdictions including Trusts and funds in overseas jurisdictions (BVI, Channel Islands, Cayman Islands etc).
• Carry out tasks independently.
• Excellent understanding and experience of AML/KYC, CDD/EDD.
• Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail.
• Strong interpersonal and exemplary communication skills (written as well as verbal).
• Enjoys working in a team environment.
• Can prioritise and manage workflows and multi-task.
• Resilience and the ability to work under pressure and to pressing deadlines/SLAs.
• Desire to go the extra mile to delight our customers.

Benefits & Perks:

• Equity. We want people to have a stake in the business so that all our interests are aligned.
• 25 days holiday.
• Personalized benefits – opt-in to what matters to you.
• Subsidised Private Medical Insurance with Bupa.
• Enhanced maternity and paternity leave.
• Wellbeing and social events.
• In-house Barista Bar in London office.
• Support causes that matter to you – Volunteering time off.
• Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme).