Service Desk Technician

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Service Desk Technician

Requisition ID: 47801

Business Unit: Fitch Group

Category: Information Technology

Location:

Manchester, GB

Date Posted: Mar 18, 2025

Service Desk – Technician

Fitch Group is currently seeking a Service Desk Technician based out of our Manchester office.

As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Technology, Risk and the Executive Program Management Office (EPMO). Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.

The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally.

How You'll Make An Impact:

• Provide high quality support by answering calls and tickets directed to the Global Service Desk.
• Respond to and resolve requests within the specified time frame as logged in the ticketing system.
• Work with co-workers to increase knowledge across the Global Service Desk team.
• Develop own technical knowledge to improve ability to resolve requests.
• Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails.
• Have a strong eye for detail and an ability to follow procedures.

You May be a Good Fit if :

• Experience supporting Microsoft products such as Windows 10 and Office 2019/365.
• Experience with supporting laptops/MFD and video conferencing equipment.
• At least 2 years’ experience in a fast-paced Service Desk environment.
• Excellent communication skills, both verbal and written.

What Would Make You Stand Out:

• Experience with Windows 11.
• Experience with Mac IOS.
• Experience supporting VIP users.

What We Offer:

• Exceptional chance to grow and thrive through opportunities within the IT organization.
• Being part of a successful and high-achieving diversified global team.
• Excellent exposure to the latest technology, including AI and ML.
• Hybrid working with flexibility to work from a different location for up to four weeks per year.

Why Choose Fitch:

• Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community.

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.