Restaurant Manager

About Shendish Manor Hotel & Golf Course

An amazing opportunity for a Restaurant Manager to join the Shendish Manor Hotel & Golf Course. Set in 160 acres of parkland and formal gardens, the excellent road and rail links close by ensure that this West Hertfordshire venue is the perfect choice. The hotel features 70 spacious and beautiful bedrooms, a relaxing lounge area and the delightful Orangery restaurant complete with bar and its own terrace leading out onto the formal Dutch Gardens.

The superb conference and banqueting facilities are second to none. A choice of styles and sizes of rooms is available from 2 – 400 delegates for a diverse array of events. No country house hotel would be complete without its own golf course and Shendish Manor is no exception.

About the Restaurant Manager role

You will have previous experience in a similar role working within a Food & Beverage outlet. You will possess an excellent understanding of guests’ expectations and be able to deliver to these standards and more!

The successful Restaurant Manager will undertake the following duties:

1. Build and maintain guest rapport throughout service.
2. Remain calm, composed, and in control even in unusual situations.
3. Effectively handle guest complaints and compliments.
4. Project a positive, professional, and friendly image to the guests and colleagues.
5. Inspect the restaurant daily (front and back) to ensure cleanliness, physical condition, and functioning equipment.
6. Demonstrate through knowledge and ability in execution of the service steps (i.e., greeting guests, taking orders, serving food, wine, etc. during operating hours).
7. Understand methods of preparation and preparation of all foods served.
8. Coordinate with Chef and F&B Manager methods for controlling wastages.
9. Schedule colleagues in accordance with labour standards and business levels and appropriately control labour costs.
10. Instruct colleagues on proper equipment storage and handling to minimize breakage of china and glass and misuse of linen and silverware.
11. Communicate to Chef and F&B Manager all deviations from standard portion size and method of preparation.
12. Ensure that the Department operational budget is strictly adhered to, that all costs are controlled, and expenditure approved.
13. Confidently merchandise food, wine, beverage, and special features of the restaurant.
14. Assist in the building of an efficient team of colleagues by taking an active interest in their welfare, safety, and development.
15. Ensure that all colleagues report for duty punctually wearing the correct uniform/ attire, name badge at all times in accordance with the department and hotel grooming standards.
16. Ensure that all colleagues provide a friendly, courteous, and professional service at all times.
17. Assist in the training of colleagues ensuring that they have the necessary skills to perform their duties with maximum efficiency and in the most productive manner.
18. Ensure that the correct standards and methods of service are maintained.
19. Ensure that all colleagues understand and adhere to the Hotel regulations, particularly the policies and procedures relating to Fire, Hygiene, Health, and Safety.
20. Respond to any changes in the department as dictated by the needs of the industry, company, or hotel operation.
21. Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guests service needs.
22. Ensure rotas are posted and timesheets are submitted on time.
23. Ensure all colleagues are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.

Skills and Requirements

1. Exceptional customer care skills.
2. Ability to work in a busy environment.
3. Ability to maintain good working relationships with colleagues across the hotel.
4. Constantly improve knowledge and show a desire to learn, attend company trainings.
5. Take a responsible approach towards timekeeping and attendance to ensure the department runs efficiently, and assist in the event of absence cover.
6. Maintain high levels of enthusiasm and commitment to every task undertaken.
7. Good communication skills.
8. Proficiency in English Language is strongly preferred.
9. Epos system experience is preferable.
10. Previous experience in a hotel environment is preferable.

If this sounds like you and you are passionate about providing outstanding customer service to guests, we would like to hear from you.