Learning And Development Specialist

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Digital Principle Recruiter @ Pontoon Solutions | Talent Management

Job Title: Learning and Development Specialist

Location: London, 2 days per week on site required

Duration: 6-month contract

Are you passionate about Service Management and eager to make a significant impact? Join us and be part of our journey. We’re looking for an experienced Instructional Designer to help create and deliver comprehensive educational materials and training programs that support our Service Management processes.

About the Team:

As an Instructional Designer within the Service Management team, you will play a pivotal role in developing educational content and programs aimed at enhancing the knowledge and skills of employees across the organization.

What You Will Be Doing

1. Develop Educational Materials: Create engaging and informative materials such as presentations, manuals, videos, and online modules to support Service Management processes.
2. Facilitate Webinars and Courses: Lead training sessions across all levels of the organization to help employees understand Service Management concepts, tools, and best practices.
3. Customize Education Programs: Tailor educational content to meet the specific needs of different teams and job roles, ensuring relevance and effectiveness.
4. Provide Ongoing Support: Offer guidance and support to employees as they transition to using Service Management processes in their daily tasks.
5. Monitor Effectiveness: Evaluate training programs through assessments, feedback, and performance metrics, making adjustments as needed for continuous improvement.
6. Stay Updated: Keep abreast of the latest trends and best practices in Service Management to ensure our educational materials are current and relevant.
7. Collaborate with Stakeholders: Work closely with Service Management leaders, project managers, and process owners to align educational initiatives with organizational goals.
8. Promote Continuous Improvement: Encourage a culture of learning by motivating staff to engage in training and share feedback to enhance Service Management practices.

What You Bring

• Proven experience in Service Management education and implementation, preferably within large organizations.
• Strong understanding of Service Management frameworks such as ITIL, SAFe, and their application in real-world scenarios.
• Excellent communication and presentation skills, with the ability to simplify complex technical concepts.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in animation/video editing software (e.g., Final Cut Pro, Camtasia, Storyline 360, Powtoon, Canva, Adobe products).
• Experience with ServiceNow tools like Employee Center, Incident, Change, and other high transactional modules.
• Familiarity with advanced ServiceNow modules such as Governance, Risk and Compliance, Onboarding, HR Service Delivery, and Asset Management.
• Knowledge of ServiceNow platform features like Now Assist, Virtual Agent, and generative AI within the knowledge management space.
• Experience using a Learning Management System (e.g., Udemy Business) and Learning Experience Platform.
• ITIL Foundation certification or equivalent in IT Service Management is highly desirable.

Candidates will ideally show evidence of the above in their CV to be considered please click the “apply” button.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Design

Industries

Financial Services and Design Services