Resource Planner - Fixed Term Contract - Maternity Cover (up to 12 months)

Resource Planner - Fixed Term Contract - Maternity Cover (up to 12 months)

Watford Community Housing, Watford, United Kingdom - Strategy / Planning

Company Description

We work with our tenants to improve homes, offer high-quality services, and inspire communities. We own and manage around 7,500 homes across South-West Hertfordshire, with a focus on providing much-needed homes for lower-income households. As a Community Gateway organisation, we’re committed to putting our tenants at the heart of everything we do.

Position

37 hours per week

At Watford Community Housing, we provide vital services that help people to live better lives. We’re looking for a Resource Planner to join us in a fixed term capacity providing maternity cover to our resource planning team, assisting in the delivery of our reactive maintenance, domestic service, and breakdowns.

What’s the role?

We are looking for a Resource Planner to cover Maternity Leave for up to 12 months with the aim of taking on a fast-paced and integral role in the repairs department. This is a great opportunity for someone who is highly organised and values working as part of a team.

In this role you will need to:

• ensure a high standard of customer service
• take responsibility for your key trade area
• be flexible and able to adapt to change
• have excellent time management skills for both yourself and our operatives
• enjoy working at a fast pace alongside a brilliant and supportive team

Requirements

What are we looking for?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of a repairs/maintenance service function. You will have a background in customer services, and knowledge of the housing or construction sectors would be a distinct advantage.

• knowledge/experience of using scheduling systems is preferred but training will be provided
• experience of having previously worked within a Repairs and Maintenance environment is desirable
• strong organisational skills and the ability to prioritise a busy and reactive workloads
• a positive and flexible attitude
• the ability to demonstrate reliability, initiative, and the ability to work as part of a team and on your own.
• proficient IT knowledge and understanding
• a good standard of education with a GCSE (or equivalent) in English and Mathematics at level C or above and the ability to demonstrate suitable work experience necessary for delivering the role.
• You will need to maintain a satisfactory basic level DBS check.
• knowledge of the housing sector
• knowledge of Microsoft Office including Excel
• social Housing experience
• knowledge of relevant legislation and processes within the social housing sector.

What can we offer you?

We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave, an employer pension contribution of up to 11%, development opportunities, and access to a comprehensive employee rewards scheme.

How to apply

If this sounds like your next role, click ‘apply now’, tell us why you've got what it takes and send us a copy of your current CV. The closing date is Friday April 2025, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place from 21 April 2025.