IT Service Desk Analyst

Rutherford Briant; Bletchley; On-site; GBP 60,000 - 80,000; Full time

Job description

Is it time for you to step into a new role? Do you want to be part of a Global Service Desk?

Working with a well-established Technology business just outside of Milton Keynes. They have just acquired another business and need to expand the Service Desk team to meet the new demand. As part of a global Service Desk, you will be looking after users across many countries and working closely with the US Team.

Can you support users on a 1st line basis with a strong customer service, follow SLAs, and know when to escalate tickets?

Responsibilities:
As an IT Service Desk Analyst, you will…

• First point of contact for all IT related issues both inbound and outbound.
• Document & log issues using internal ticketing system.
• Troubleshoot and resolve issues within service levels, and escalate when needed.
• Create knowledge base articles for the wider team.

Requirements:
As an IT Service Desk Analyst, you will need…

• At least 2 years’ experience within IT Support both in person and over the phone.
• Experience troubleshooting within a Windows based environment.
• High level of customer service and strong written and verbal communication.
• Efficient time management and multitasking skills.

Please note a full background check is required for this role; you will be SC Cleared once the background check is complete.

Benefits:
As an IT Service Desk Analyst, you will get…

• 25 Days Holiday
• Health and well-being benefits.

If this sounds like you and you want to find out more, APPLY NOW!

Rutherford Briant is passionate about equity, diversity, and inclusion. We seek individuals from the widest talent pool and encourage underrepresented talent to apply to vacancies with us. We are committed to recruitment processes that are fair for all, regardless of background and personal characteristics.