Field Collections Agent

Field Collections Officer – Debt Collector

£29,000 basic + £5,000 Car Allowance + OTE £50,000 + Exceptional benefits package including private health, above average pension and generous holidays from Day One.

Remote-based role. The roles require previous experience of Field Based Debt Collection/ Credit Control/ Cash Collection.

These Field Based Debt Collector Roles are with a global Energy company that offers exceptional training and career opportunities.

Are you an experienced negotiator? Someone with excellent listening skills and natural empathy.

As a Field Collections Officer, your primary responsibility is to ensure ongoing client relationships.

As a Field Based Cash Collections Officer, You'll be responsible for:

1. Visiting client premises to discuss and resolve outstanding debts.
2. Making collection calls, negotiating payment plans, and executing warrants when necessary.
3. Collecting essential customer data, including meter reads and vulnerability assessments.
4. Developing strong relationships with clients and colleagues.

To be successful in this Field Based Cash Collections role, you will need:

1. At least 2 years of experience in a similar field-based collections role.
2. Must have worked in payment collections.
3. Excellent communication and interpersonal skills.
4. This role requires delicate negotiation and problem-solving skills; it is a subtle collection approach, arranging payment plans, etc.
5. A valid driver's license and access to a reliable vehicle.
6. As the FCA regulates the company, there is a rigorous candidate checking process, including adverse credit history checks and a DBS check.

Just to be clear, this is NOT a remote-based Credit Control role. PLEASE DO NOT APPLY UNLESS YOU HAVE FIELD-BASED CASH COLLECTION EXPERIENCE.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Finance

Industries

Financial Services and Collection Agencies