Customer Service Team Manager

We are working with a leading utilities company in Hale that is going through a huge period of growth and is on the lookout for an ambitious Team Manager to join their business!

Monday to Friday
Contact centre based – Remote for weekend working

£32k plus bonus opportunities

We have a vacancy for an enthusiastic and focused Team Manager to join our client's busy, vibrant team. The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers. If you have previous team manager experience, get in touch!

About the role:

1. Lead a team to meet and exceed business objectives, service targets, and corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, absenteeism, and attrition.
2. Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.
3. Manage a team of advisors daily.
4. Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Operations Manager.

Who are we looking for?

1. Evidence of effective interpersonal, coaching, and leadership/supervisory skills.
2. Previous Team Leading / Managerial experience is essential.
3. Reporting, Operational, and Analytic skills.
4. Previous experience working in a call centre environment is essential.
5. Excellent verbal and written communication skills.
6. Good numeric and verbal reasoning skills.
7. Effective problem-solving skills.
8. Performance management skills and experience.
9. Client/customer management skills.

Job Info

Job Title: Customer Service Team Manager

Company: Cactus Search

Location:

Posted: Feb 21st 2025

Closes: Mar 24th 2025

Sector: Customer Services

Contract: Permanent

Hours: Full Time

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