Service Coordinator

Our client is currently seeking a Customer Service Coordinator to work in their busy and expanding Engineering Department.

Predominantly you'll be managing the diaries of a team of engineers but in addition, you'll also be responsible for:

• Booking Preventative and Corrective maintenance visits for multiple engineers
• Invoicing Engineers Visits
• Ensuring all Client Account Administration is accurate and up to date
• Supplying Analysis reports to Management as requested for their weekly/monthly meetings
• Liaising with Managers on a daily/weekly basis, giving updates on jobs, difficult customers, queries with Engineers etc.
• Passively acquiring new Service Contracts
• General Correspondence
• Adhoc tasks as requested by a Manager/Director

To be successful in this role you will need to have:

• Strong Organisational Skills: You need to manage multiple tasks and schedules efficiently, ensuring that services are delivered on time.
• Excellent Communication: Have clear and effective communication with clients, engineers, and team members. This includes listening to clients' needs and conveying instructions accurately.
• Problem-Solving Abilities: Being able to quickly address and resolve issues that arise during the day.
• Customer Service Orientation: A coordinator should be empathetic and patient, understanding and addressing client concerns to ensure satisfaction.
• Adaptability: The ability to adapt to changing circumstances and handle unexpected challenges is important in maintaining smooth operations.
• Teamwork: Collaborating effectively with other team members and service providers to ensure cohesive service delivery.
• Attention to Detail: Ensuring that all aspects of service delivery are executed accurately and efficiently.

In return you will receive:

• Salary - From £26,000.00 to £28,000.00 (DOE)
• 24 days annual leave plus bank holidays
• Commission on all new Service Contracts won
• Company Pension
• Company Benefits scheme which gives you discounts on your shopping, travel, gym memberships etc. It also gives you access to professional services such as a 24/7 online GP

Additional benefits include:

• Commission pay
• Company pension
• Store discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• No weekends

Mego Employment Ltd operates as both an employment agency for permanent staff and an employment business for temporary workers.