Manager, Communications & Employee Engagement

Manager, Communications & Employee Engagement

Tapestry

London, LND, GB

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

We are a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Primary Purpose: The Manager, Communications & Employee Engagement will develop and deliver effective communications to Corporate and Field teams and lead a variety of key store operations initiatives, crucial for driving employee engagement across multi-brand teams. The Manager will ensure all internal communications are proactively planned, engaging and relevant, working across cross-functional partnerships with the EU Senior Leadership team, Global Communications, PR, Store Operations and HR. Additionally, this role will manage and develop a Store Operations & Communications Coordinator.

The successful individual will leverage their proficiency in Communications & Store Operations to:

Communications & Employee Engagement

• Develop and execute Field and Corporate communication plans, campaigns and programs that connect employees to company priorities and initiatives (including store conferences, change management, crisis communications, Executive communications, store operations programs and culture initiatives)
• Use employee insights (both Field and Corporate) collected through listening sessions, feedback loops and surveys to develop communications and programs that drive engagement
• Be an expert in the communications function, and partner with the Global Communications team to localize key messages and initiatives
• Develop and report on key metrics which demonstrate communications effectiveness
• Lead Europe Townhalls and monthly business updates
• Be the main point of contact for communications in the region and support the evolution of communications technology across Europe for all employees
• Be a key leader in building effective communications between corporate teams and stores
• Support SVP, General Manager Europe on all internal and external communications
• Lead development of European storytelling for Tapestry global social media channels, talent branding and internal/external channels
• Develop crisis communications as needed in support with leadership team

Communications & Store Operations

• Drive store effectiveness by strategically planning all communications, workload and tasking that go to and from stores
• Frequently visit stores to gain feedback from teams on how to improve key tools & processes across all European stores
• Create and develop a best-in-class library of standard operating procedures and materials to equip Field teams with the effective tools to deliver operational excellence
• Collaborate with key stakeholders to champion and maintain an overarching workload calendar to ensure Field deliverables can be achieved at the optimum time to drive results and maintain achievable workload
• Demonstrate strategic agility to ensure all projects are achieved to a high standard, through effective collaboration and forward planning to reach milestones within key timelines
• Adapt to the needs of the business, support the development of key initiatives where required across Store Operations projects and new store opening projects
• Ensure store environments are held to a high standard and issues are resolved in a timely manner to ensure a positive customer experience
• Own Company uniform programs for store teams, whilst adhering to global guidance and maintaining local European regulations (product buys, data analytics, policy & procedure)

The accomplished individual will possess:

• Effective communication skills and the ability to build strong working relationships across all business levels
• Previous experience in retail and understanding of employee and customer needs
• Highly analytical and organised
• Strong sense of teamwork and ability to multi-task
• Ability to work independently as well as working alongside a team in a fast-paced environment
• Adaptable to ever-changing demands of the business
• Fluent in all Microsoft applications

An outstanding professional will have...

• Multi-brand experience in communications/store operations
• Experience in internal employee communications
• Experience of working with a US based Head Office
• Experience of creating and delivering effective communications across Europe
• European language skills is desirable

What Tapestry can offer you:

• Hybrid working (3 days working from the office, 2 days remote)
• Option to finish early on a Friday (Flex Fridays)
• 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
• Internal mobility & career progression
• Regular Social Events - Seasonal & Cultural
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council

Other benefits include:

• 25 days holiday in addition to bank holidays
• Annual Incentive Plan (company performance bonus)
• Multi brand discount up to 50% off – Coach, Kate Spade, Stuart Weitzman
• Private Healthcare with health assessment (Bupa)
• Bupa rewards - Financial wellbeing support and wellness discounts
• Free 24/7 support for family building, fertility and menopause with Maven
• Employee Assistance Program
• Interest free season ticket loan
• Cycle to work scheme

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/