Kia Parts/service Advisor Apprentice - Derby

NK Motors are the UK’s leading Kia Dealer and a family run business, providing first class motoring services in Derby and Nottingham for over 40 years.

As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside experienced Kia Parts and Service teams.

Some of your day-to-day duties will include:

• Customer contact
• Taking customer bookings and scheduling services and repairs
• Communicating the customers' work and faults to the vehicle technicians
• Handling customer complaints
• Advice and guidance for vehicle care and warranty retention and warranty claim
• Sales/advice for accessories and modifications
• Collating information for CSI

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning, and assessment:

• One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
• One workplace visit face-to-face with their dedicated Skills Coach
• One tripartite progress review involving the Apprentice, Skills Coach, and their workplace mentor
• One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

Please note that accommodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme (if required).

Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays (to be confirmed).