Nordic Speaking Customer Service Team Leader

Nordic Speaking Customer Service Team Leader

Job Title: Nordic Speaking Customer Service Team Leader

Salary: £39,000 per annum

Location: Nottingham (Hybrid role)

Contract: Permanent

We are looking for a dynamic and motivated Nordic Speaking Customer Service Team Leader to lead our client's team in Nottingham. This is a fantastic opportunity for an experienced professional who thrives in a leadership role and is passionate about delivering exceptional customer service. If you have strong leadership experience, fluency in a Nordic language, and are looking for a challenging yet rewarding opportunity, we want to hear from you!

Key Responsibilities:

• Team Management: Oversee the day-to-day operations of the Customer Service Team, ensuring the team is working efficiently and effectively.
• Order Processing: Manage the team’s order processing, ensuring accuracy and timely delivery.
• Customer Relations: Be responsible for managing and maintaining positive customer relationships, resolving any issues or escalations.
• Reporting: Compile and present detailed reports on team performance, customer feedback, and operational metrics.
• Coaching & Training: Conduct 1:1s with team members, providing coaching and training to help them grow professionally and improve performance.

What We're Looking For:

• Fluency in a Nordic language: Native-level fluency in Danish, Swedish, or Norwegian is essential.
• Leadership Experience: Proven experience in a leadership or team management role, ideally within a customer service environment.
• Commutability to Nottingham: You must be able to commute to Nottingham for this hybrid role.
• SAP Experience: Experience with SAP is preferred but not mandatory.
• Strong Excel Skills: Advanced Excel skills are essential for compiling reports and analyzing data.

If you’re a proactive, customer-focused leader who is looking for an exciting new challenge in a hybrid working environment, apply now and join our client's team!