Assistant Store Manager Cheshire Oaks | ESPA

Assistant Store Manager Cheshire Oaks | ESPA

Job Category: Sales & Business Development

Division: THG Beauty

Location: UK, Manchester

Job Type: Full-time

About THG:

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

Life at THG BEAUTY:

We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes the likes of ESPA, Ameliorate and Grow Gorgeous – all of which are loved and trusted by millions of fans worldwide.

Why be an Assistant ESPA Store Manager?

This is an incredibly exciting opportunity to join the brand of ESPA as a Store Manager in our brand new Cheshire Oaks store. The role of the Assistant Store Manager is to inspire and educate the retail team and is responsible for overseeing the daily operations of the store, ensuring it runs effectively and in line with divisional targets. Keeping exceptional customer experience at the forefront, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience while occasionally stepping into the role of Store Manager where required.

As an Assistant Store Manager for ESPA, you will:

Service

• Ensure the store delivers a best-in-class level of customer service by providing a personalised service to all customers.
• Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
• Create a warm and welcoming environment for all customers with a seamless customer journey.
• Resolve customer queries in a timely and professional manner, ensuring customer satisfaction is always a priority.
• Lead the team to achieve set retail financial goals and KPIs.
• Drive sales through the seamless customer journey, delivering personal targets and KPI goals.
• Support in business planning in line with the marketing calendar, maximising product launches and focuses through events and content creation.
• Plan and execute events, connecting with local businesses and identifying opportunities for exciting future events.

People

• Lead by example on the shop floor at all times.
• Act as the store's Duty Manager as required and lead the team, service and sales.
• Engage and inspire the in-store team daily to deliver world-class service.
• Coach, train and develop your team to enhance their product knowledge, customer service levels and selling skills.
• Provide on-the-spot feedback daily and create an open, 2-way feedback environment.
• Support HR conversations and handle difficult conversations professionally and respectfully.

Operational Excellence

• Adhere to all procedures and H&S regulations.
• Ensure perfect store standards including top hygiene standards.
• Update and maintain VM of all brands.
• Complete all audits in line with deadlines.
• Communicate effectively with the team, HQ and all brand representatives.
• Manage stock including receiving POs into the EPOS system and liaising with HQ teams on stock queries.
• Support the management of LP to minimise shrinkage.

What skills & experience do I need to be an ESPA Assistant Store Manager?

• Experience in retail management is essential.
• Minimum 2 years of beauty experience is essential.
• Knowledge & understanding of the ESPA brand and product mix.
• Experience working in a FSS environment preferred.
• Highly organised with strong communication skills.
• Full availability including weekends and bank holidays is imperative.
• Experience using Excel, Outlook and Teams.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that timeframe or have specific questions about this or other applications for positions at THG, please contact one of our Talent team to discuss further.

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