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Store Manager

KIKO MILANO

Brighton

On-site

GBP 125,000 - 150,000

Full time

8 days ago

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An established industry player is seeking a dynamic Store Manager to lead their team in Brighton. This role involves driving customer experience and sales while managing business KPIs. You will create a high-performance environment, ensuring staff are engaged and trained to deliver exceptional service. The ideal candidate will have a strong background in retail management, excellent leadership skills, and a passion for customer service. Join this forward-thinking company to make a significant impact on store performance and customer satisfaction.

Minimum 4 years of retail management experience required.
Strong leadership and customer service skills essential.

Drive customer experience and business KPIs for the store.
Recruit, train, and support the team to achieve business goals.
Ensure compliance with KIKO standards and procedures.

Leadership skills

Customer service skills

Sales knowledge

Merchandising knowledge

Inventory management

Communication skills

Problem-solving skills

Flexibility in work hours

The Store Manager is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the staff and ensuring all procedures are managed and adhered to.

MAIN RESPONSIBILITIES:

PEOPLE MANAGEMENT

Create and maintain conditions for high performance, motivation and low staff turnover.
Recruit, on-board, train and support the team to deliver an engaging customer experience and achieve business goals.
Ensure all store planning and annual leave is in line with the business needs.
Train the team on products, make-up application techniques and selling techniques in order to deliver the KIKO customer experience - utilise BeKIKO and collaborate with the Customer Experience Trainer to ensure all team’s development needs are met.
Ensure all direct reports receive reviews and appraisals in line with the business goals.

CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

Monitor that Business KPIs are in line with goals, set follow-up action plans for the store, update the Area Manager with relevant market trends.
Deliver business goals as defined with the Area Manager (Customer experience, Sales, Opex).
Prioritise actions for the store that have the most impact on the above goals and have a quarterly action plan for the store.
Completion of all BeKIKO dossiers, quizzes and training elements.
Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss).

PROCEDURES & POLICIES EXECUTION

Guarantee that stores are compliant with all KIKO standards and procedures.
Guarantee the compliance with store procedures (KIKO STORE BOOK).
Guarantee the execution of the promotional calendar.
Guarantee all operational procedures are adhered to in store and the store is compliant.
Ensure all procedures are regularly reviewed and any issues immediately addressed in compliance with Corporate policies.

MINIMUM REQUIREMENTS: