Cybersecurity & Infrastructure Service Delivery Manager

Skillsbay Limited

Royal Leamington Spa

GBP 50,000 - 90,000

Job description

Location: Rugby, United Kingdom (Hybrid – 2 days onsite, 3 days remote)
Employment Type: Permanent or Contract (Inside IR35)
Security Clearance: Active SC required (Lapsed SC cannot be considered)
Start Date: Immediate
Nationality Requirement: Only British Nationals (No dual citizenship)
Shift Rotation: 24/7 Support (On-call availability required)
Salary/Daily Rate: Market standard (Please provide expectations)

Role Overview:

We are seeking an experienced Service Delivery Manager with a strong background in cybersecurity and infrastructure to oversee and drive 24x7 operational support in a high-security environment. The ideal candidate will have 10+ years of experience in managing IT services, cybersecurity frameworks, and infrastructure operations, leading L2 and L3 teams, and ensuring adherence to SLAs and KPIs.

Key Responsibilities:

Lead and manage cybersecurity & infrastructure service operations in a 24x7 support environment.
Drive incident, change, and problem management in alignment with ITIL frameworks.
Oversee performance and availability monitoring for servers, firewalls, and infrastructure.
Act as the single point of contact for escalated issues, ensuring smooth service delivery.
Implement and monitor SLAs, conduct regular reviews, and drive continuous improvements.
Collaborate with stakeholders, business units, and external vendors to ensure seamless service management.
Establish strong governance models with daily, weekly, monthly, and quarterly review structures.
Proactively identify and mitigate project risks and manage issue resolution.
Maintain detailed documentation and reporting for compliance and audit purposes.

Technical Expertise Required:

Candidates must have proven expertise in the following technologies:

Managed Engine Ops – Performance & Availability Monitoring (Server, Firewall, Infrastructure)
Trellix – AV malware, SIEM, DLP, Native Encryption, EPO (E-Policy Enforcement)
Tenable SC – Vulnerability Management
AXIOM – HRSM Security (Log Inspection, Investigation)
ARCON – Endpoint Privilege Management
CISCO FNC – Firewall Management Console
CISCO Firepower & Fortigate – Remote Access Security

Desired Skills & Certifications:

Strong understanding of cybersecurity and IT infrastructure (SIEM, IAM/PAM, Firewalls, Endpoint Security, Encryption).
ITIL framework experience – Incident, Change, and Problem Management.
Experience leading technical teams in a service contract environment.
Ability to set up and track KPIs and performance metrics.
Cybersecurity certifications such as CISSP, CISM, CISA, GIAC, SANS, ISACA (preferred).
Strong network and domain structure knowledge.
Excellent stakeholder communication and problem-resolution skills.