Associate Account Director

Cirencester GL7, UK ● London, UK Req #1109

11 December 2024

Purpose of the job

At HH Global C+D, the Associate Account Director is responsible for delivering an exceptional service to our clients. Leading a high performing team, you will be responsible for their management of work for your assigned clients, coordinating internally and externally, to deploy best in class and best fit projects within an agreed account plan. You’ll also need to be hands on - willing and able to support your team to ensure the successful delivery of programmes of work, minimising issues, helping with resolutions where they do occur and escalating to the Senior Account Director where needed.

Maintaining a positive commercial relationship between clients and HH Global C+D is critical, and you will be accountable for revenue maintenance, working with the Senior Account Director to ensure your accounts continue to grow and remain profitable whilst doing so.

Key Responsibilities

Client Management:

• Build strong relationships with your key client stakeholders at all levels, understanding their business challenges and targets, and supporting them in achieving them.
• Work with the Senior Account Director to develop and maintain the Account Development Plan.
• Ensure client expectations are understood and managed, and any contractual obligations are met.
• Ensure the maintenance and provision of thorough and accurate status updates to internal teams and client stakeholders.
• Support the Senior Account Director in identifying new client contacts and business development opportunities.
• Participate in and lead client workshops and Quarterly Business Reviews.
• Write clear, engaging presentations and be able to present with credibility and gravitas to clients and other parties at senior levels.

Project Management:

• Lead your team to deliver best-in-class project management in line with agency processes.
• Coordinate the relevant internal Subject Matter Experts (SMEs), external client stakeholders, and any third-party providers to deliver the services required to complete the client’s requirements.
• Have a thorough comprehension of ISO and GDPR compliant processes - ensuring all projects adhere to these.
• Ensure projects are profitable whilst staying true to their strategic goals and the client’s KPIs.
• Take overall ownership and responsibility of project delivery on your account, regularly checking in with your team and providing project support and oversight across all deliverables.
• Lead, motivate and inspire your account team in their roles managing clients, client requirements and their own contribution and development.

Commercial Ownership:

• With the support of the Senior Account Director, be accountable for the financial control of clients within your portfolio, ensuring the necessary paperwork has been raised within required timescales and is kept up to date.
• Be accountable for account quality, innovation, revenue and profitability.
• Identify opportunities and drive business value from existing clients by presenting structured, relevant options for development of existing projects and proposals for new initiatives.

Technical Solutions Delivery:

• Work with Solution Leads and the wider Solution Delivery team to ensure that you understand all the key components of services provided to your clients.
• Understand the wider systems and applications that your clients have in place – where they capture and source data, why, and its value to the services we provide.

Knowledge, Skills + Experience

• A strategic thinker who can make a clear assessment of business opportunities and service enhancements / optimisations.
• A numerate, creative problem solver who can demonstrate structured, effective thinking.
• Demonstrable communication, influencing and relationship management skills.
• An ability to motivate, inspire and develop your team.
• Excellent verbal and written skills to be able to communicate concisely, clearly and with excellent grammar, spelling, and vocabulary.
• Solid account management background with experience of managing and leading significant client accounts.
• An understanding of direct marketing, CRM, martech and integrated approaches.
• Experience working with client stakeholders at all levels.
• An approachable personality who can build strong rapport with clients and colleagues alike.