Onsite IT Support Engineer

ENGINEERINGUK; Stratford-upon-Avon; On-site; GBP 43,000 - 44,000

Job description

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Employer: NFU Mutual
Location: Stratford-upon-Avon
Salary: Circa £43,550 + 17.5% annual bonus + benefits package
Closing date: 20 Apr 2025

Sector: Technology
Role: Professional
Contract Type: Permanent
Hours: Full Time

Onsite IT Support Engineer

Are you passionate about delivering exceptional IT support and ensuring a seamless technology experience? NFU Mutual is looking for an Onsite Support Engineer to provide hands-on technical assistance, drive customer-first service improvements, and influence IT decision-making to enhance user experience.

In this role, you will be responsible for delivering outstanding IT support by managing and maintaining IT services to agreed SLAs, ensuring they are cost-effective and aligned with business objectives. You will build and maintain strong relationships with key stakeholders, including senior business leaders, suppliers, and support teams, proactively engaging through face-to-face interactions and regular communication. A key part of your role will be providing hands-on IT support for key change programmes and initiatives, ensuring seamless adoption and maximised value.

You will also gather and analyse customer feedback and service performance data to drive continual improvements and enhance the overall IT experience. Acting as the voice of the customer, you will influence IT teams and decision-makers to ensure solutions meet and exceed business needs. Additionally, you will support and deliver short-term projects as required, ensuring high-quality outcomes.

About you

We're looking for a proactive and customer-focused individual with strong problem-solving and organisational skills. In this role, you'll take ownership of technical challenges, anticipate issues before they arise, and ensure seamless IT service delivery. Your ability to think critically, stay organised, and put the customer at the heart of everything you do will be key to driving success and continuous improvement.

• Strong experience operating in a senior IT service role, with a background of problem solving in a face-to-face environment.
• Demonstrable understanding of supporting IT infrastructure within an office setting.
• Excellent troubleshooting skills, with expertise in audio/visual and collaboration tools.
• Comprehensive Microsoft Windows operating system troubleshooting knowledge.
• Proven ability to manage performance, build relationships, and drive service excellence.
• ITIL Foundation (v3 or v4) certification.

Knowledge of ServiceNow would also be a desirable attribute for this role.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - Circa £43,550
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only two companies to receive the award for the ninth consecutive year.

This vacancy may close early depending on application volumes, so we recommend getting your application in as soon as possible.

Apply now