Product Development Manager e-commerce 3pl

White Glove; England; On-site; GBP 80,000 - 100,000

Job description

As a Product Development Manager in contract logistics, you will play a crucial role in driving business growth through the development and deployment of an end-to-end portfolio of commerce services, increasing GP by introducing new customers and enhancing offerings to existing customers.

You will act as an evangelist within the BD and Account Management community for E-commerce solutions and services, driving adoption and growth while providing Subject Matter Expertise to support awareness and sales to new and existing customers. This includes integrating and coordinating the full range of solutions to meet the needs of our UK-based E-commerce customers.

Your responsibilities will include leading significant, complex, and strategic product sales, as well as developing product sales support (pre-sales, collateral, cost models, solution templates, case studies, competitive positioning) to drive efficiency and effectiveness in business development efforts, including commercial and operational templating.

You will lead product channel development involving BD teams, account management, operations, and external partners, acting as a coach to ensure the transfer of skills from Retail into cross-regional teams to accelerate the adoption of E-commerce best practices across all sectors.

You will be accountable for product customer satisfaction, measured through POR, NPS, and net growth. Your role will also involve the delivery of product growth targets and sustained growth through product pipeline development and management.

Additionally, you will drive the Product Management process (including specification, roadmap, and continuous improvement), delivering enhancements to products, sustaining competitive advantage, and enhancing market share. You will lead product development, innovation, and future investment planning, reporting to the Product Board.

To qualify, you should have significant experience (5 years) with blue-chip organizations in logistics environments in the field of relevant products, including:

1. Understanding, refining, and following the product management process.
2. Product collateral development.
3. Managing a sales channel.
4. Product costing.
5. Customer feedback and product roadmap development.
6. Value proposition development.
7. Customer experience journey design.

Previous roles may include Product Manager or Director.