Associate Manager Solution Architecture

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Associate Manager Solution Architecture

Apply locations GBR - ANY CITY time type Full time posted on Posted Today job requisition id 51534154

Job Description:

ServiceNow Solution Consultant (Pre-Sales)

Location: Remote within the UK

Salary: Dependent on Experience

Due to Security clearance requirements candidates must be UK national/British passport holder/Single nationality/resided in the UK for 10 years.

DXC ServiceNow Practice builds, sells, delivers, and maintains solutions based on the full suite of ServiceNow products. DXC is a multi-award-winning organization with over 16 years of experience who has delivered over 7000 ServiceNow engagements. As a strategic Elite partner of ServiceNow, with over 1500 certified ServiceNow professionals, DXC is trusted by our clients to simplify complex client business landscapes to increase productivity and drive engagement with digital workflows. Providing extensive IP and best expertise to partner with our customers to build solutions for their exact needs.

To support ongoing growth in the ServiceNow market, DXC is seeking to expand our Solution Consultant (Pre-sales) team in UK&I. We are looking for Solution Consultants with Architect-level experience across the ServiceNow portfolio. A strong understanding of, and certification in, one or more ServiceNow core function areas; Service Operations or Customer Service would be advantageous (wide platform experience highly desirable).

The role:

As a ServiceNow Solution Consultant, working with our Sales team and delivery organization, you will be a champion of both DXC and ServiceNow, leading opportunity development and prospect/client management during pre-sales engagement. As an organization, platform, and potentially industry expert, you shall scope, design, and deliver outstanding solutions. With a focus on the customer and the necessary knowledge to challenge when applicable, you will create tailored solutions that demonstrate value that results in new business for DXC. Your success is critical to our success.

What does the job involve?

• Principal Solution Consultant aligned to Pre-Sales activity.
• Co-ownership of client relationship during Pre-Sales engagement.
• Support sales team with new prospects: initial meetings, demos, solution positioning.
• Delivery of outstanding interactions across all media and face to face.
• Business and platform analysis aligned to engagement demand.
• Provide expert advice to prospects, clients, and internal teams on the ServiceNow application and how this can be used to address business problems.
• Define technical solutions (at an architectural and design level of detail).
• Deliver compelling solution demonstrations across the ServiceNow platform.
• Support the formal sales process, RFI & RFP responses, with responsibility for the overall ServiceNow solution.
• Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of DXC as an advisor of choice.
• Supplier engagement and where applicable negotiation.
• Maintain and grow ServiceNow knowledge, role-specific technical knowledge, industry awareness, and market knowledge.
• Operate as a member of the wider DXC community, sharing knowledge across functions and building your personal network within the company.
• Contribute to the development of DXC’s ServiceNow-based product roadmap.
• Ensure the project delivery team complies with DXC solution architecture standards and frameworks.
• Provide support, leadership, and where required mentor junior personnel.

Subject to the successful candidate’s broader skills and experience, it may also be a requirement to be involved in the following:

• Design and delivery support of technical integrations between ServiceNow, client IT, and business services.
• Lead on the technical aspects of projects based on the ServiceNow platform.
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
• Lead Sales Account or Service Management of aligned Marquee Account.

What do I need to succeed?

• Proven experience on ServiceNow or other SaaS platforms in pre-sales, consulting, service delivery, sales, and/or bid management positions.
• Solution or delivery architect level experience in aligned platform.
• Deep understanding of the key technologies relevant to the ServiceNow solutions.
• Understanding of common business analysis techniques and approaches.
• A proven track record of delivering complex technology solutions on time and aligned to budget, ideally aligned to ServiceNow.
• Experience of agile and traditional software and project methodologies.
• Able to communicate with impact, in a way that is open, honest, consistent, and clear to influence and align stakeholders around a proposed approach.
• Strong negotiator, influencer, and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals.
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities.
• Able to define and demonstrate value across client/prospect interactions.
• Certified ServiceNow System Administrator.
• Certified Implementation Specialist in at least one product suite.

You will need to have the ability to work from home and to travel to client locations for meetings and workshops or work on client sites for periods where required.

What’s in it for me?

You will be joining a leading global ServiceNow partner who strives to maintain the highest levels of attainment. As such, you will receive regular training and development opportunities, and the ability to achieve certifications to aid your personal development.

You will be joining a supportive and friendly team of consultants who share ideas, knowledge, and creativity to ensure everyone succeeds in the provision of high-quality, leading-edge ServiceNow solutions.

We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

About Us

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.