Head of Training Operations

YourGonnaTravel; Birmingham; Hybrid; GBP 50,000 - 90,000

Job description

Join to apply for the Head of Training Operations role at YourGonnaTravel.

Are you a dynamic leader with a passion for operational excellence and team development? Do you have the strategic mindset to drive transformation and improve service delivery? If so, we want you to lead RoSPAs Training Operations!

As the Head of Training Operations, you will oversee the operational efficiency of RoSPAs fulfilment teams, including training and consultancy, awards, events, and membership. You will ensure processes, budgets, and teams align with RoSPAs strategic goals, playing a key role in enhancing customer experience and business performance.

Key Responsibilities

• Lead and develop high-performing, inclusive, and flexible teams, ensuring continuous training and coaching support.
• Drive the success of Project Vigour, supporting the Operations Director in process and system development, adoption, and training.
• Oversee and implement an efficient customer service function, ensuring high service standards, performance monitoring, and proactive problem resolution.
• Ensure compliance with all regulatory bodies, data protection legislation, and internal policies.
• Manage and maintain content accuracy across RoSPAs web shop, social media, and publications.
• Oversee health, safety, and environmental risks in line with company policies.

What We're Looking For

• Strong leadership and management skills, and a project management qualification.
• Experience in: IT systems (Microsoft Dynamics), data analysis, auditing, customer service strategies, and developing high-performing teams.
• Skills in: Communication, planning, organisational management, and commercial awareness.
• Preferred: RoSPA Advanced Driving or Riding Qualification and either Learning & Development or customer services background.

Why Join Us?

• Opportunity to lead impactful change and develop high-performing teams.
• Work with leading professionals in the field of safety and training.
• A collaborative and forward-thinking work environment.

Benefits

Alongside your base salary and car allowance, RoSPA will provide the following benefits:

• Health cash plan
• Hybrid working (minimum requirement of 2 days a week in Birmingham with occasional travel)
• EAP
• Gym & Spa Discounts
• GP Support Line
• 25 days holiday plus bank holidays increasing with service
• Holiday purchase scheme
• Salary sacrifice pension
• Cycle to work scheme

Applicants should be aware that RoSPA may undertake searches on relevant social media websites as part of the selection process.

RoSPA is committed to ensuring equality, diversity and inclusion towards all applicants, and eliminating unlawful discrimination.

Seniority level

Director

Employment type

Full-time

Job function

Human Resources

Industries

Strategic Management Services