Customer Tech Support Assistant at Zzoomm

Customer Tech Support Assistant at Zzoomm

Zzoomm is seeking a dedicated Customer Tech Support Assistant to join its team in a remote capacity. This role offers the chance to be part of a forward-thinking company that’s revolutionizing connectivity across the UK. The ideal candidate will provide exceptional support to customers, troubleshooting technical issues and ensuring seamless service.

If you’re passionate about technology, enjoy problem-solving, and thrive in a remote working environment, this is the perfect opportunity to join a dynamic team at the forefront of Full Fibre innovation. Apply today to become a key player in delivering outstanding customer service at Zzoomm!

About Zzoomm

Zzoomm is building a future-ready Full Fibre infrastructure to support thriving towns across the UK. The company provides seamless connectivity, offering simple and clear solutions that effortlessly connect homes and businesses to the internet at the speed they need.

Zzoomm understands the growing societal demand for reliable and fast internet, a need that has been amplified in recent years. The company’s mission is to transform market towns across the UK, addressing the long-standing disadvantage these areas face in accessing fast and dependable Full Fibre networks.

Position: Customer Tech Support Assistant

Salary: Up to £28,000 a year

Job Type: Full Time

Location: Remote, UK

About the Role

Zzoomm is looking for talented people to help roll out the Full Fibre network of the future, delivering the best broadband in Britain. If you are a team player, you will fit right in at Zzoomm as we work together to build a great Full Fibre network nationwide. You can make a real difference for all our futures as part of the hardworking team that is at the forefront of the Full Fibre broadband revolution.

Main Duties

• As one of our dedicated and friendly Customer Tech Support Assistants, you will represent Zzoomm to our customers, potential customers, and other members of the public. You will work as part of our excellent Customer Care Team to help resolve queries, questions, and conduct technical troubleshooting.
• We want our customers to love what we do and recommend us to everyone they know. You will be on the front line and be the voice of Zzoomm, with the power and support to surprise and delight our customers.
• Your role will center around prioritizing customer issues that may come via a variety of channels, taking ownership of such queries, and progressing open cases to completion while keeping the customer up to date and delivering first-rate customer satisfaction.

You’ll know how to…

• Manage your workload in a busy customer care environment
• Answer customer queries through a variety of channels – telephone, chat session, e-mail
• Prioritize and fix customer issues – starting with the most pressing technical connectivity problems, installation booking/rescheduling, and billing issues
• Deal with questions surrounding technical troubleshooting
• Assist people in a way that uses language they understand
• Make customers feel valued and listened to
• Communicate across different departments to find answers
• Remain calm when dealing with stressed customers
• Work quickly but accurately when dealing with queries

Previous experience of working for a broadband provider would be advantageous but is not compulsory.

Benefits

• Up to £28,000 basic salary depending on skills and experience
• 15% Discretionary bonus scheme
• A day off for your birthday
• Pension – you pay 4.5% and Zzoomm pays 4.5% into your pension
• Life assurance – 4 x basic salary
• Health cash plan which allows you to claim money back for the cost of your essential health care plus other benefits including 24/7 access to an online doctor
• Exclusive offers and discounts from over 1000 popular retailers
• Working with Zzoomm, you will learn new skills on the job, diversify your abilities and enjoy building a new future for the UK’s broadband network, one town at a time.

Zzoomm provides you with the flexibility to work in a way that will help you grow and develop. As well as having clear responsibilities, you will get extensive training to help you develop, and you will be building a legacy here as we build the Full Fibre broadband network of the future.