Account Manager

Spider Web Recruitment Ltd; Ipswich; On-site; GBP 24,000 - 28,000

Job description

Account Manager – IT & Technology Sales – If you’re a results-driven Account Manager – IT & Technology Sales who thrives on working with clients in the technology space, apply today!

They are looking for an Account Manager – IT & Technology Sales to join their team in Woodbridge, Suffolk on a full-time, permanent basis. The role is based in their office situated at Deben Mill Business Centre in Woodbridge, Suffolk.

About us:

Founded in 1997 and located in Woodbridge, they are dedicated to driving client success through innovative IT solutions. They pride themselves on agility, expertise, and unwavering commitment to delivering exceptional managed services. They are working in a fast-growing space led by seasoned professionals, you will have ample opportunities for career development, training, and professional growth.

Fantastic company benefits include:

• Competitive Salary: On offer is a competitive salary of £24,000 - £28,000 per annum plus a bonus structure.
• Holiday: 25 days + Bank Holidays + Birthday (Assuming it falls on a workday).
• Company pension scheme.
• Employee Extras: training and professional development, regular team-building activities and social events.

About the role:

As an Account Manager – IT & Technology Sales, you will liaise between their technical teams and a diverse portfolio of clients. Your responsibilities will involve client relationship management and sales growth, collaboration with technical and business development teams, and reporting KPI’s. Your success will be quantified through clear KPIs focusing on client engagement, retention, and revenue expansion. Whilst the core focus of this role is on client success and account growth, you will also have flexible involvement in marketing for those with the skills in that area, including supporting marketing campaigns and collaborating with the marketing team. In this role, your working hours will be Monday to Friday, 9:00am to 5:30pm. After probation, there will be the opportunity for flexible hybrid working.

Main Duties and Responsibilities:

Client Relationship Management & Sales Growth:

• Serve as a trusted advisor to clients, ensuring consistent communication and exceptional service satisfaction.
• Conduct strategic account reviews and virtual CIO meetings to uncover client needs and recommend appropriate IT solutions.
• Identify upsell and cross-sell opportunities within existing accounts, enhancing their tech investments.
• Maintain strong renewal rates and actively contribute to revenue growth across the client portfolio.
• Prepare proposals, manage contract renewals, and close new business opportunities with existing clients.

Collaboration with Technical & Business Development Teams:

• Work closely with our technical teams to ensure client solutions are future-proof and tailored to their needs.
• Collaborate with operations to identify whitespace opportunities and proactively suggest enhancements.
• Partner with the business development team in onboarding and nurturing new clients.

Reporting & KPIs:

• Utilise CRM tools to track account performance, providing regular reports to leadership.
• Be measured on retention rates, revenue growth, upsell/cross-sell activity, and overall customer satisfaction.

About you:

You should have a proven track record of 2+ years in account management, sales, or client success within a tech, MSP, or IT services environment. Strong commercial acumen is essential, with a keen ability to identify and convert business opportunities. Being tech-savvy with familiarity in modern IT services, including cloud technologies and cybersecurity measures, is crucial. Proficiency with CRM tools and a comprehensive understanding of the sales cycle in a service-led business is expected. Excellent communication, presentation, and relationship-building skills are a must. You should be highly organised, self-motivated, and proactive in problem-solving. A keen listener with the ability to translate client needs into actionable IT solutions, along with a passion for technology and a commitment to delivering exceptional client experiences, will make you a great fit for this role. A full UK driving licence will also be required for this role.

If you have all the relevant skills and experience and would like to join our company, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

No recruitment agencies, please.