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Floor Manager The Cowshed

TN United Kingdom

East Hertfordshire

On-site

GBP 25,000 - 35,000

Full time

24 days ago

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An independent family-run luxury venue seeks a passionate Floor Manager to lead their team at the Cowshed Restaurant. This role offers the opportunity to manage daily operations, ensuring top-notch customer service and mentoring staff in a vibrant, fast-paced environment. With a focus on sustainability and quality, the Cowshed emphasizes 'farm to fork' dining, making it a unique place to work. As part of a close-knit team, you'll enjoy generous benefits, including a tronc account for additional earnings, healthcare perks, and staff discounts. Join this exciting venture and help shape an exceptional dining experience!

Participation in TiPJAR tronc account

Healthcare cash back plan

Staff discount in restaurants

Friends and family accommodation rates

Free meals while on duty

Increasing holiday with service

Opportunities for progression

Must have previous restaurant experience, ideally in a fast-paced environment.
Enjoy being a hands-on member of a team, teaching others by example.

Manage day-to-day operations ensuring excellent customer service.
Lead shifts, mentor team members, and achieve budgetary targets.
Liaise with kitchen staff regarding menus and customer feedback.

Customer Service

Team Leadership

Budget Management

Problem Solving

Flexibility

Previous Restaurant Experience

Passionate about sustainability and a love of people? We might be perfect for each other.

We are an independent family-run luxury venue with multiple restaurants, a farm shop, picture house, wedding venue, events space, a festival field, and a hotel. We care about our land, our people, and our guests, and we are looking to grow our team in our dining and drinking spaces with people that have a drive to deliver industry-leading service in a goal to become one of the best hotels in the UK.

We are currently recruiting for a Floor Manager for our beautiful Cowshed Restaurant. The Cowshed has a refined atmosphere with a focus on 'farm to fork' food and a thoughtfully curated wine list.

The role will involve:

Day-to-day management, ensuring all guests receive excellent standards of customer service.
Leading shifts, delegating and directing the team as required.
Setting the standards for efficient and fast-paced service, mentoring and developing the team to achieve excellence.
Motivated to achieve budgetary targets.
Liaising effectively with the Kitchen and Head Chefs regarding menus, feedback, and upcoming bookings.
Dealing with customer queries and issues.
Monitoring rotas to ensure staffing levels are correct.
Ensuring excellent standards of cleanliness and hygiene in all areas of the restaurant.

Requirements for the Floor Manager:

The successful candidate must have previous restaurant experience, ideally in a fast-paced environment.
You must enjoy being a “hands-on” member of a team, teaching others by your example.
All applicants must have a flexible approach to their work and be willing to work the hours required of the business.
An excellent standard of presentation is essential.
Our managers work a variety of shifts, on any 5 days from 7, on any day of the year.

Benefits for the Floor Manager:

As well as a generous package, we also offer:

Participation in the TiPJAR tronc account that pays weekly (adding at least 4k in earnings a year).
Healthcare cash back plan with perks.
Staff discount in our restaurants (50% for you and up to 3 guests).
Friends and family accommodation rates.
Free meals while on duty.
Holiday that increases with length of service.
As a small family-run business, there are always opportunities for progression.

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