Office Manager

Transformationunitgm; Ealing; On-site; GBP 34,000 - 42,000; Full time

Job description

Employer London North West University Healthcare NHS Trust

Employer type NHS

Site Northwick Park Hospital

Town Harrow

Salary £34,521 - £41,956 PA

Salary period Yearly

Closing 18/04/2025 23:59

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

Job overview

The Physiotherapy and Occupational Therapy teams at London North-West University Healthcare NHS Trust are looking to recruit an enthusiastic Office Manager.

We are looking for an experienced person to work within our existing therapy team providing a high quality, comprehensive administration service, working in conjunction with Clinical Leads. You will lead a team of senior receptionists, so delegation and organisational skills are essential.

Previous experience in a similar role is essential, whilst area specific training will be provided. Excellent inter-personal skills are also essential as you will be required to liaise with therapists, reception staff, statisticians, patients / carers and GPs, as appropriate.

The successful applicant will need to:

• enjoy working in a team setting
• have excellent communication skills
• be flexible, adaptable and able to work with a wide range of people
• be hard working & conscientious

Main duties of the job

• The post-holder will provide a high quality, comprehensive administration, leading a team of senior receptionist staff.
• The post-holder will be expected to manage and prioritise their workload liaising closely with the Head of Service, clinical leads and other managerial staff to ensure that the service is adequately coordinated to effectively meet the needs of the Service and the Trust.
• To liaise with key stakeholders within the Trust and external organisations such as GPs, social services, patients/carers/relatives etc.
• Responding to complaints and medico-legal requests and actioning them as appropriate.
• Provide general administration to the physiotherapy team, highlighting to management when department standards are not met.
• To manage and organise physiotherapy outpatient appointments for NHS patients at Northwick Park Hospital, Central Middlesex Hospital and provide cover if required at Ealing Hospital.
• To support income generation by supporting the clinicians with the existing schemes i.e. pay as you go.

Person specification

Experience

• High level Experience in administrative tasks and delegation
• Experience of managing staff
• Experience of managing a team
• Working in NHS setting
• Leadership or appraisal courses
• Working in a reception/ booking appointments

Knowledge

• Knowledge of Word, Excel and PowerPoint
• Knowledge of Outpatients administrative processes
• Education: A'level or equivalent
• Knowledge of CERNER EPR
• Other relevant courses
• Knowledge or experience in using health roster

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black, Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.