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Planned Services Officer Closing Date: Tuesday, 8 April 2025

NIFHA - Northern Ireland Federation of Housing Association

Belfast

Hybrid

GBP 36,000 - 37,000

3 days ago
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Job summary

An established industry player is seeking a Planned Services Officer to enhance customer experience and support housing obligations. This role is pivotal in ensuring the Association meets its service commitments while providing a great living environment. With a hybrid work model allowing flexibility, the position offers a chance to contribute to a growing organization dedicated to housing solutions. Join a vibrant company that values work-life balance and offers a generous pension scheme. If you have a background in building or construction and a passion for service delivery, this is the perfect opportunity for you.

Benefits

Flexi time

Generous pension scheme

Work/life balance support

Qualifications

  • Building/construction qualification HNC or equivalent is essential.
  • 2 years recent experience in service delivery/housing maintenance required.

Responsibilities

  • Oversee customer experience as part of service obligations.
  • Ensure the Association meets all its service obligations.

Skills

Customer Experience Management

Service Delivery

Housing Maintenance

Building/Construction Knowledge

Education

HNC in Building/Construction or equivalent

4 years experience in service delivery/housing maintenance

Job description

Planned Services Officer Clanmil Housing
  • Closing Date: 8 April 2025
  • Location: Belfast
  • Salary: £36,234.89 per annum
  • Contract: Perm/Full Time
  • Hours: 37
  • Job Ref: REQ0410

At Clanmil, we believe that housing is about people. We have way in the last 40+ years, with almost 5,900 properties and are ambitious to continue to grow and provide great homes. Can you help us do that?

Planned Services Officer

Based at Head Office, Waring Street, Belfast

Salary: £36,234.89 per annum

A bit about the role

At Clanmil, we are here to provide homes for people to live well. As Planned Services Officer, you will play an essential support role to help us achieve this. You will oversee great customer experience to our customers as part of Clanmil’s service obligations and ensure the Association meets all its service obligations.

A bit about you

A building/construction qualification HNC (or equivalent) AND two years recent experience in a service delivery/housing maintenance environment is essential. Exceptional candidates who do not meet the qualification requirements but have 4 years’ experience in a service delivery/housing maintenance environment should also consider applying.

You can find out more about the experience, knowledge and skills you will require in the role profile.

What we offer:

We strongly believe in our purpose and by joining our growing and vibrant company. It is a hybrid role where you may work from home for 2 days a week and the other mainly in Belfast City Centre with occasional travel. We have some other amazing benefits including flexi time, lots of benefits to support your work/life balance and a generous pension scheme.

Want to apply?

Great! Visit us at clanmil.org/join-the-team and learn more about what it is like to work for Clanmil. You can apply via our recruitment portal to start your application.

Clanmil Housing Association is an Equal Opportunities Employer

Recruitment records are held for two years as per our Data Retention Policy.

The Association reserves the right to heighten the criteria based on demand.

Further appointments may be made from this competition should Clanmil positions become vacant which require the same eligibility criteria and have similar duties and responsibilities.

  • Northern Whig House 3 Waring Street Belfast BT1 2DX
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