Training Specialist

Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking a training specialist to support operations trainings to last mile vertical. Overall responsibility includes boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of the organization. Amazon is an Equal Opportunity-

Trainer Best Behavior

1. Listening to associates and be supportive to managers.
2. Answering requests and always gets back to people.
3. Lead by example, doing what we say and act how we say.
4. Must be approachable.
5. Must exhibit the best behavior while at work.
6. Always be up to date with the latest techniques, tools, and processes.
7. Be right, honest, and be willing to accept mistakes.
8. Be willing to push their limits and accept more responsibilities.

Job Responsibilities:

1. Supervise structured learning metrics and also oversee their results for the assigned territory and region.
2. Managing live performance metrics end to end for the assigned territory.
3. Conducting learning sessions on new processes as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on Excel (as per business requirement).
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partner with operations leaders while conducting station audits to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance business performance.

BASIC QUALIFICATIONS

Role requirements:

1. Experience in customer service and handling projects will be an added advantage.
2. Should be able to translate the given content in regional languages.
3. Provide support to existing data management through analysis and accurate reports.
4. Capability to present intricate information to a variety of audiences.
5. Proficient in MS Word, Excel & PowerPoint.
6. Graduate in any field.
7. Excellent organization & interpersonal skills.
8. Person should be flexible working on weekends (in case of business requirement).

PREFERRED QUALIFICATIONS

Role requirements:

1. Proven 2 years as a Training Specialist/Trainer in a similar role.
2. Good communication skills.
3. Should know the local language (Kannada) to interact with the ground team.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.