Senior Desktop Support Analyst

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Role: Senior Desktop Support Analyst

Location: London (On-site 5 days)

Are you a skilled Senior Desktop Support Analyst with a passion for delivering top-tier technical support? We're on the lookout for an experienced Senior Desktop Support Analyst to join our team and play a crucial role in ensuring seamless IT operations.

What You'll Be Doing:

• Providing hands-on and remote technical support, troubleshooting hardware, software, and network issues across various devices, including VDI, laptops, and printers.
• Managing system installations, configurations, and updates for Windows 10, Office 365, and other enterprise applications.
• Deploying patches and updates using Microsoft System Centre Configuration Manager (SCCM).
• Supporting collaboration tools such as MS Teams, Exchange, and mobile communications.
• Partnering with IT teams to resolve escalated issues and drive continuous improvements.
• Investigating security vulnerabilities and ensuring compliance with IT policies.
• Creating technical documentation, knowledge base articles, and user training materials.
• Providing mentorship to junior team members and sharing best practices.
• Setting up and managing AV equipment for company-wide meetings and events.
• Participating in IT projects, including system upgrades and migrations.

What We're Looking For:

• Strong background in desktop support and IT troubleshooting.
• Hands-on experience with Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange.
• Knowledge of endpoint security tools, including antivirus and firewalls.
• Proficiency in software deployment tools like SCCM.
• Ability to work efficiently under pressure and adapt to changing priorities.
• Excellent problem-solving skills with a customer-focused mindset.
• Strong communication skills and a collaborative attitude.
• Flexibility to work additional hours when required.

If you're ready to take the next step in your IT career and work in a fast-paced, dynamic environment, we’d love to hear from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology