SSC Manager - Ingenuity

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

About Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, and THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

About Finance at Ingenuity

Finance at Ingenuity is a rapidly growing and evolving team. As the business expands and takes on new challenges, finance is there to support every step of the way, leading to dynamic and challenging roles – no two days are the same! Common characteristics among our team are the ability to drive change, adaptability, and resourcefulness, to ensure we can keep pace with the business, without compromising on financial control or sales performance.

About the Role

Reporting into the Finance Director of Ingenuity Division, the Finance SSC Manager is accountable for the transactional delivery of Accounts Payable, Accounts Receivable, and Credit Control activities.

The FSSC Manager leads the Transactional Finance Teams, ensuring all related processes and controls are operating efficiently and effectively as well as identifying, assessing, and managing financial risks as necessary.

The FSSC Manager is responsible for the Service Delivery to the Business and ensures KPIs and SLAs are met consistently.

Working alongside relevant Business stakeholders, the role is cross-functional with Operations, Sales, and Customer Success departments, hence requires the ability to build excellent relationships and synergies with internal and external stakeholders as well as negotiating to achieve desired outcomes across the wider business.

Responsibilities:

1. Manage all aspects of purchase ledger/accounts payable transactional processes, including: supplier invoice processing, verification of invoices to GRNs and POs, supplier statement reconciliations, supplier queries management, approval of supplier payments.
2. Manage all aspects of Accounts Receivable & Credit Control processes, including: customer billing, cash allocation, sales orders management, cash collection, customer statement reconciliations.
3. Manage Sales Insurance as per THG Credit Policy. Liaise with internal stakeholders to ensure suitable underwriting and payment terms are applied to each contract.
4. Drive productivity and continuously improve the performance of the function through KPIs/reporting with aligned desired behaviours.
5. Support THG Ingenuity Finance strategy and foster core behaviours within the department.
6. Coach, train, develop, and motivate the team.
7. Foster relationships with multiple stakeholders ensuring processes are in place to monitor performance vs shared objectives and resolve issues impacting productivity and accuracy.
8. Month end process management and reporting.
9. Ensure work instructions and workflows are in place for all processes, maintained and kept up to date with business changes and aligned with group policies and requirements.
10. Work closely with other functions to ensure the smooth functioning of the Transactional Finance Processes, influencing and supporting change in other functions where required.
11. Support internal and external audit processes and keep abreast with changes in legislation which might impact the business.
12. Act as process owner and ensure full adherence to the internal control framework.
13. Support the implementation of new technologies and/or system changes.

Requirements:

1. Previous experience as a Manager in Transactional Finance.
2. Experience of working in a Shared Service centre.
3. Ability to act Process Owner across all areas of competence.
4. Sage or other ERP system’s knowledge.
5. Previous experience in system/process migrations.
6. Office IT literate, preferably with advanced MS Excel skills.
7. Fluent in English verbal and written.
8. Ability to build a team from scratch.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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