Expression of Interest - Relief Medical Receptionists Western Locations

Benson Radiology; Ashford; On-site; GBP 20,000 - 30,000

Job description

Join Our Dynamic Team as a Relief Medical Receptionist!

Are you passionate about learning, providing outstanding customer service, and making a real impact? Join our dedicated team of 200+ Radiology Receptionists and become the first point of contact for patients, referrers, and stakeholders!

About the Role:

This full-time position offers a Monday to Friday schedule, with shifts between 7 AM and 7 PM. For the first five weeks, you’ll attend a comprehensive training program at our Hampstead Gardens training centre, where you’ll gain all the skills and knowledge needed to succeed.

As a reliever, you’ll travel to different clinics within your region, including City West, Ashford, Glenelg, Western Hospital and Woodville.

Key Responsibilities:

• Manage complex patient bookings via inbound and outbound calls
• Deliver top-tier patient care, including registration, scheduling, and addressing queries
• Handle inquiries from key stakeholders, including referrers
• Communicate with medical professionals and assist with results and admin duties
• Finalise billing and other essential support tasks

About You:

• You're eager to learn, adapt, and grow in a fast-paced environment
• You have exceptional customer service skills and a patient-first attitude
• Strong communication, attention to detail, and multitasking are second nature to you
• A positive attitude and team spirit are essential in our collaborative environment
• Experience as a medical receptionist or familiarity with medical terminology is a plus (but not required)
• Customer service experience is a must

Training Requirement:
You must be available to attend training at our Hampstead Gardens centre for the first five weeks of your role.

Benefits:

• Reliever allowance on top of your pay
• Corporate discounts from over 100 retailers
• Health insurance discounts for you and your family
• Free medical imaging for family members
• Access to well-being programs and expert counselling support for you and your family
• Recognition program to celebrate your service and commitment
• Uniform allowance, outstanding tearoom supplies, social events, and an unforgettable Christmas party

Next Steps:

We’re excited to hear from you! As part of the shortlisting process, you may be required to complete a short video interview pre-screen. This will assist us in reviewing your application for upcoming vacancies.

Ready to take the next step in your career? Apply now and be part of a team that values growth, support, and exceptional service!

As an equal opportunity employer, we are committed to building a diverse and inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, individuals of all ages, cultural backgrounds, gender identities, and expressions, as well as LGBTIQA+ individuals. We strive to create a supportive environment where everyone is valued and can thrive.