Global Network Operations Manager

Hays City Of London, England, United Kingdom

Global Network Operations Manager

This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Global Network Operations Manager

Hybrid: City of London

Salary: Up to 140k DOE

On reviewing the below, if you have the required experience of managing low latency Network Infrastructure within the global financial services realm, ideally supporting over 20k users, please do connect with me here on LinkedIn and send me a message so I can respond to you faster.

Role Profile

As our Global Network Operations Manager, you will manage technical services using agile methodologies. You'll be responsible for global operations and reliability engineering, while identifying opportunities to enhance our network services.

What you'll be doing

1. Service Leadership: Leading your team, promoting agility, collaboration, and continuous improvement.
2. Service Ownership: Define and prioritise any backlogs to align with business goals. Collaborate with partners to gather requirements and translate them into user stories.
3. Service Recovery: Restore network services disrupted by outages or incidents, identifying root causes and implementing measures to minimise downtime/repeat re-occurrences.
4. Stakeholder Management: Collaborate with business leaders and other teams to understand their needs. Convey team performance, risks, and dependencies transparently.
5. Service Support: Ensure Ops & SRE teams provide first-class support for our infrastructure.
6. Automation: Develop automated tools to manage and monitor network services, to reduce manual tasks and human error.
7. Observability: Improve our monitoring capabilities and introduce procedures to advance observability practices.
8. Lifecycle Management: Oversee release management ensuring operational acceptance.
9. Service Management: Defining/implementing SLIs & SLOs while sharing service status through dashboards.
10. Vendor Management: Working with partners, technology vendors, and service providers to deliver outstanding services.
11. Risk Management: Identify, assess, and control threats to our network products and services.

What you'll bring

1. Strong experience in Global Network Operations supporting environments of ideally over 20k users, Network Automation Site Reliability Engineering, and DevOps.
2. Experience with agile project management tools, including JIRA.
3. Experience with budget planning and forecasting.
4. Excellent leadership and interpersonal skills.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology