Enable job alerts via email!

French speaking Customer Service Associate

French Selection UK

Swansea

Hybrid

GBP 25,000

Full time

30+ days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Join a leading service provider in the education sector as a French-speaking Customer Service Associate. This hybrid role, based in Swansea, offers the chance to provide exceptional customer service and support to an international clientele. You'll engage with customers, resolve issues, and maintain long-lasting relationships, all while working in a dynamic and fast-paced environment. With a competitive salary and great benefits, this is an exciting opportunity to make a significant impact in a thriving company. If you are proactive, confident, and fluent in French, we want to hear from you!

Fluent in French (written and spoken) is essential.
Previous experience in customer service is essential.

Provide excellent customer service and administrative support.
Respond to customer enquiries and process invoices.

Fluent in French

Customer Service Experience

Excellent Communication Skills

Proactive and Dynamic Personality

Ability to Work in Fast-Paced Environment

IT Literacy

Ref: 8162FCS

Company Profile

A leading service provider in the education sector with international clientele.

Responsibilities

French speaking Customer Service Associate
Location: Swansea
Hybrid Working: 3 days in the Office
Salary: £25,000 per annum plus great benefits
Ref: 8162FCS

Main Duties:

To provide excellent customer service and administrative support.
To respond to customer enquiries in a timely manner.
To enter and update tickets in the system and liaise with team members in order to resolve customer issues.
To process invoices and payments and follow up if required.
To develop and maintain long lasting customer relations to increase return business.
To liaise with customers and provide updates on events details or payments.
To provide basic technical support or escalate if a complex scenario.
To attend events or trade shows when required.

Candidate's Profile