Governance Analyst, Pension Administration

Gallagher; London; On-site; GBP 35,000 - 55,000

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

We are seeking a dedicated and diligent Governance Analyst to join our Pension Administration team. This role involves assisting with the delivery of internal review, quality control, audit governance, and training within our UK trust-based pension administration business.

How you'll make an impact

As a Governance Analyst, you will play a key role in conducting internal audits on crucial processes to ensure they meet procedural and regulatory standards. This includes performing comprehensive benefit calculation audits to confirm adherence to scheme rules and documentation. You will also identify and suggest areas for process improvement to improve operational efficiency.

In the area of disclosure, you will collaborate with others to regularly review cases, aiming to minimize breaches and ensure that regulatory dates are accurately set across all offices. Your responsibilities will include monitoring errors and omissions, as well as addressing complaints by ensuring timely case processing and implementing preventative measures to address any areas for improvement.

We will look for you to work in partnership with Quality Assurance colleagues throughout the audit process to ensure that all post-audit actions are completed effectively. Moreover, you will identify training and development needs and collaborate with peers to address technical training requirements. This involves supporting the delivery of scripted training sessions and addressing any queries that may arise.

Your role will also involve working within the Pensions Administration quality and competency framework, collaborating with Business Governance, and Admin Technical teams to continuously improve service delivery. You will help ensure consistency across Administration locations, contributing to a cohesive and efficient operational environment.

About You

• Proven track record in occupational pension scheme administration.
• Strong analytical skills with a logical approach to problem-solving.
• Excellent time management and prioritization skills.
• Confidence to challenge procedures and identify process improvements.
• Proficient in performing and checking complex manual calculations.
• Strong interpersonal skills.
• Dedication to outstanding client service, teamwork and continuous improvement.
• Proficient in Microsoft Office and pension administration systems.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we'll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don't worry, we're here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you'd prefer to speak on the phone, please request a call back, leaving details, so we get in touch.