Deputy Practice Manager

We are looking for a Deputy Practice Manager to support and assist the Practice Manager, the Systems and Research Manager and the GP Partners across our two practice sites, for 20-25 hours a week over a minimum of three days.

We require a pro-active individual with good people and IT skills to support the day-to-day management of all aspects of Human Resources, Health and Safety, facilities and Information Governance. The successful applicant will be someone with general practice experience and preferably familiar with SystmOne. They will be a good communicator, negotiator, and organiser and must be an excellent team player.

Main duties of the job

The Deputy Practice Manager will need to have an enthusiastic approach, be able to prioritise efficiently to deal with time pressures and develop a strong rapport with clinicians, practice teams and patients. You will be working alongside the Practice Manager and co-work with two office managers to manage the teams across two sites.

Day-to-day duties will include supporting office managers with the management of reception and administration staff and monitoring clinical and administration rotas. Dealing with complaints management, health and safety in practice as well as building and facilities management. The Deputy Practice Manager will work with the Practice Manager to keep policies and protocols updated, submitting reports and returns and implementing new services and systems in practice.

Experience of working in a GP Practice for a minimum of 2 years with good knowledge of SystmOne and IT systems is essential.

Organisation and teamwork will be key skills needed to ensure that both sites are run efficiently and coherently.

About us

We are a CQC rated outstanding practice spread across two sites and covering 16,000 patients. We are a very research-active practice.

We are a friendly team of 8 GP Partners and 4 Salaried GPs with a large primary care team of 1 practice manager and one systems and research manager, 2 office site managers, reception, administrative and secretarial teams, a large nursing team including practice nurses, psychiatric nurse, pharmacy team, physiotherapist, social prescriber, care coordinator, and phlebotomist.

We are a training practice having registrars and medical students in all stages of their training. We actively encourage all our staff to develop professionally.

We are part of the well-run Nottingham West PCN.

Job responsibilities

Job Summary:

To support the Practice Manager, Partners and Systems and Research Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency, and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

This role will evolve over time and applicants should be able to adapt willingly to these changes.

Main Duties:

• Support and assist in operational management and staff management.
• Ensure compliance with Health and Safety requirements.
• Maintain and further develop high-level skills in primary care IT.
• Manage patient services and people participation.
• Ensure confidentiality and health & safety compliance.
• Support equality and diversity in the workplace.
• Participate in personal/professional development.

Person Specification

Skills

• Work under pressure and manage multiple tasks.
• Be motivated to learn new skill sets.
• Good time management and analytical skills.
• Experience of working alongside PCN staff and other healthcare professionals.

Qualifications

• GCSE Mathematics C or above
• GCSE English C or above
• Excellent communication and interpersonal skills
• Extensive SystmOne knowledge
• Qualifications/Certificates in Leadership and/or Management

Qualities

• Polite and confident manner.
• Planning and organising.
• Self-motivated with energy and drive.
• Desire for personal development.

Experience

• Practical experience of managing a team.
• Previous experience of working in Primary Care.
• Knowledgeable about recruitment, training, and staff motivation.
• Experience of managing health and safety at work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.