Field Service Supervisor (South East/London/Kent)

Tunstall Healthcare Group; London; On-site; GBP 30,000 - 50,000

Job description

We are recruiting a Field Service Supervisor to join our Team based in the South East of England (London/Kent).

What will you be doing in this role?

As a Field Service Supervisor at Tunstall, you will be integral in supporting a team of engineers and technicians in delivering first class customer service in an efficient and professional manner, continually meeting or exceeding given performance targets as directed by their Service Manager.

The Ideal candidate:

The job holder shall always balance the needs of the customer with the profitability and reputation of Tunstall and must be able to consistently demonstrate exceptional customer service and interpersonal skills.

Key skills and experience:

• Comprehensive and in-depth technical understanding of Electrical and Electronic systems / principles.
• An electrical/electronic qualification equivalent to or above an NVQ level 2 or similar.
• Full driving license.
• Be able to demonstrate problem solving and analytical skills.
• Be able to demonstrate Customer focus – the customer comes first.
• Be able to demonstrate effective team working including mentoring / coaching and training others.
• Effective communication skills.
• The ability to work at heights or in confined dusty spaces.
• Good IT skills.
• Sound knowledge of Health & Safety issues relating to the service function.
• Experience of working with the elderly and vulnerable people.
• Experience of working with KPI’s, performance measures, SLA’s or similar.
• A calm, positive and helpful disposition.

If you are not sure if you have the relevant skills or experience, then please apply (only takes a few minutes) and let our team review and come back to you.

What we offer:

• Competitive salary and on-call/standby bonuses.
• Company vehicle.
• 25 days holiday + public holidays (pro rata).
• Holiday purchase scheme.
• Contributory pension.
• Paid volunteer day to support a cause you are passionate about.
• Enhanced maternity, paternity, adoption and shared parental pay entitlements.
• Private Health Insurance.
• Dedicated 24/7 employee benefits platform ‘Verlingue’ that includes things like: free eye tests, retail discounts.
• EAP WeCare service - including a 24/7 online GP and mental health counselling service.
• Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials.
• A warm and welcoming team environment.
• Development and a chance to build a rewarding career.

Your day-to-day responsibilities will include:

• To be the Safety Health and Environmental representative for your team in the field.
• To manage the day-to-day operation of a team of field engineers.
• To repair and maintain existing equipment and systems across the full range of products.
• To continually exceed performance targets as set by the Service Manager in the areas of productivity, quality of workmanship, first fix rate, stock control and attendance at work.
• To demonstrate a comprehensive and in-depth knowledge of all the company's core products both in their repair and functionality.
• To provide technical assistance and training to other members of the team and customers as directed by the Company.
• Identify issues that impact upon customer satisfaction levels and actively participate in their resolution and future prevention, whilst adhering to the Company's policies and procedures.
• To provide cover in the absence of your Service Manager.
• Be part of a standby rota to support all company products.
• Assist with the installations of assisted living systems (Telecare/Telehealth).
• A positive and progressive attitude towards the Company, striving constantly to improve processes and performance.

A bit about us:

Tunstall is a market-leading health and care technology provider.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides lifesaving and life changing technology and services to millions of people in 18 different countries.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

Each Tunstall colleague has a superpower… they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.