Customer Success Coordinator, BRIGHTERBOX

Guardian Jobs; London; Hybrid; GBP 30,000 - 50,000

Job description

This VC backed tech startup stands at the forefront of revolutionising how the licensing industry leverages data to optimise consumer product business operations. Serving a diverse client base across sectors like Character Entertainment, Gaming, and Sports, the company collaborates with top-tier businesses, including IMG Group, Epic Games (Fortnite), Rovio (Angry Birds), UFC, Hasbro, NBC Universal, Stellantis, Fanatics, and more.

We are seeking a highly motivated individual to support the success of a growing community base and join the Customer Success team.

Role overview:

The company is seeking a CS Coordinator to play a pivotal role in supporting its growing community base from an administrative and data management perspective, working heavily with our CRM tool Hubspot, to schedule calls and meetings for the Customer Success team (and ensuring statuses are reflected on Hubspot to track and report progress.)

Working directly with global brands and licensee partners, the associate will contribute to consumer product and data-driven strategies that drive measurable value. This tech-focused role spans retail, consumer products licensing, and account management, making it ideal for someone with a can-do attitude and a passion for technology.

• Ensure Hubspot CRM data is always up to date and reflects the latest information in relation to scheduling and catalogue statuses.
• Run weekly licensee pipeline reports from Hubspot.
• Perform regular analysis to ensure data completeness in Hubspot and work with team members to retrieve any missing information.
• Work with the Data Assurance Team to ensure they have licensees’ product catalogue once it is sent to you.
• Support with wider licensee communications to request product catalogue data.
• Become an expert on their service.

A spotlight on the team and culture:

Prospective associates will be welcomed into a collaborative and rewarding environment that thrives on challenges. As the company navigates the fast-paced industry, the team embodies a culture of continuous learning and growth. Join the team in Central London, where innovation meets ambition.

About you:

• Possession of a Bachelor's degree with a minimum of 1 year of business experience/placement year.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, specifically Excel.
• Robust organisational skills.
• Results-oriented with a positive can-do approach.
• Fluency in English; additional language skills are a bonus.

Bonus points for:

• Licensing industry understanding/experience (preferable but not essential).
• Multitasking ability and attention to detail.
• Familiarity with data management tasks.
• Previous customer service or account management experience.
• Knowledge of the industry and competitive landscape.

What else:

• Central London location.
• 24 days holiday allowance (plus bank holidays).
• Private health insurance.
• Life insurance (incl health and wellbeing benefits and discounts).
• Discretionary participation into Share Options Scheme after 12 months, in line with company annual renewal.
• Lunch and drinks when in the office.
• Hybrid working (Mon-Thurs in office, Fridays remote).