Travel Consultant

Travel Consultant
This well established retail travel company have a reputation for providing a truly professional service, and their team of experts are skilled at providing a personalised approach to match customers to their dream holidays. They now have a new opportunity for a Travel Consultant to join their growing retail team. Salary of 25k to 26k plus commission with an OTE of up to circa 35k. Candidates with experience in retail sales with a passion for travel will also be considered.

Travel Consultant - Role & Responsibilities:

• Provide a friendly, professional service to customers both face to face or over the phone to determine travel needs, budget and preferences.
• Use sales ability to book all elements of the trip including upselling extras such as transfers, excursions, and insurance etc.
• Provide advice to customers using expert knowledge of destinations, cultures, weather and activities.
• Offer a customer focused after sales service, to collect payments, deal with any questions and handle any amendments & cancellations etc.
• Build and maintain excellent relationships with suppliers and tour operator partners.
• Conduct own research to build and maintain strong destination knowledge and stay abreast of industry trends.
• Maintain an accurate record of bookings, payments, transactions, phone calls and meetings.
• Represent the company as required to attend travel events & conferences.

Travel Consultant - Skills & Experience Required:

• Experience working as a travel consultant, or in retail sales with a passion for travel and/or have studied travel & tourism.
• Knowledge of popular holiday destinations.
• Ability to deliver high quality customer service and passion for creating exceptional travel experiences.
• A genuine passion for travel, and an interest in following travel trends and events.
• A positive approach with experience and success in a sales role.
• Excellent communication skills, both written and verbal and numerical competence.
• Exceptional customer service skills.
• Strong attention to detail and accuracy skills.

Travel Consultant - Additional information:

• Salary dependent on experience, 24k to 26k basic plus commission, OTE up to circa 35k.
• 100% office based in retail travel store.
• Working Monday to Friday 9 to 5.30 with 1 in 3 Saturdays 9 to 1.30 (half day off in lieu)
• Regular fam trips.

Please apply for the position of Travel Consultant online or email your CV to (url removed).