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Customer Service Executive

Asthon A/S

Ellesmere Port

Hybrid

GBP 22,000 - 24,000

Full time

30+ days ago

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Join a leading travel company as a Customer Service Executive, where you'll play a vital role in ensuring customer satisfaction. This position offers a permanent contract with a competitive salary and the opportunity for hybrid working after a probation period. You'll be responsible for managing customer inquiries and providing resolutions, making a significant impact on customer experiences. If you have a passion for customer service and a background in the travel industry, this role is perfect for you. Embrace the chance to grow within a supportive team and enjoy a range of benefits, including a company pension scheme and generous holiday allowance.

22 days holiday rising to 25

Company Pension Scheme

Hybrid working opportunities after probation

Benefits package

Essential experience in customer service roles with excellent communication skills.
Desirable background in the travel or holiday industry.

Handle customer service inquiries post-booking and respond to calls and emails.
Administer amendments to bookings and escalate queries as needed.

Customer Service Experience

Communication Skills

Complaint Management

Computer Literacy

Travel Industry Knowledge

Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Customer Service Executive to work in their busy office based in Chester.

For the successful Customer Service Executive, our client is offering:

£22,500 - £24,000 per annum (subject to the revised National Minimum Wage 2025)
Days role, Monday - Friday 9 am-5:30 pm, 37.5 hours per week
Permanent position
22 days holiday rising 1 day per year (up to 25)
Company Pension Scheme
Benefits package
Opportunities of hybrid working after 6-month probation

The Role Of The Customer Service Executive:

Responsible for handling customer service enquiries after holidays are booked
Responding to inbound calls and emails
Escalating queries to specialist teams where necessary
Providing resolutions and additional information to customers as and when required
Administer amendments to bookings and extras at the customer's request

What our client is looking for in a Customer Service Executive:

Previous experience working in a customer service role - ESSENTIAL
Travel Industry or Holiday Industry Experience - HIGHLY DESIRABLE
Excellent communication skills - ESSENTIAL
Computer Literate - ESSENTIAL
Customer Care and complaint management experience - ESSENTIAL

Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer

Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency.

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