Service Desk Analyst Apprentice

Apprentice Service Desk Analyst

We are a Managed Service Provider (MSP) based in North Shields, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services.

We are a forward-thinking company with a growth mindset, seeking an apprentice service desk analyst to join the team in providing excellent IT remote support to our clients.

The job role

This is an excellent opportunity for someone to join our great, supportive service desk team and undertake a level 3 IT Support Technician Apprenticeship. You will become a valued member of the team at the forefront of our technical support desk, while gaining industry recognised certifications through the apprenticeship training program.

You will need a passion for IT; an understanding of excellent customer service; an enthusiastic, positive attitude; and the willingness to talk to people, exhibit confidence, and work at a high level with varied customers and technologies.

Your daily responsibilities will include:

• First point of contact for customers reporting IT issues via a multitude of channels (including phone, email, and customer portals)
• Providing excellent customer service
• Configuration of new client devices
• Working on support tickets, both remotely and onsite
• Creating, updating and following documentation
• Assisting with project work
• Other duties as assigned by management

Required Skills

• A minimum grade of 5 in GCSE English and Maths
• Excellent written and verbal communication skills
• A keen interest in learning and working with new IT technologies
• A positive attitude with a willingness to speak up and ask for help and the ability to engage others in conversation
• A focus on customer service
• Punctual
• Attention to detail
• Ability to think logically to resolve issues

Whilst a driving licence is not required, it would be extremely beneficial.

Benefits

• A competitive starting salary of £15,000-£18,000 per annum
• 20 days holiday, plus bank holidays and never work your birthday
• Bonus scheme paid every 6 months (Directors Discretion)
• BUPA private medical care
• A clear progression path for after your apprenticeship, helping you progress your IT career
• Free gym membership
• Company funded events / nights out
• Subsidised snacks and drinks
• Salary sacrifice scheme

Key Details

• Job Title: Junior Service Desk Analyst
• Working hours: 37.5 hours per week in a shift pattern between 07:30 and 18:00
• Location: You will be based in our North Shields office (NE29 7SE) and will be required to attend client sites on occasion, with a company vehicle being provided for these journeys.
• Starting salary: £15,000-£18,000 per annum, paid monthly

Statement: eastQuay IT is an equal opportunity employer committed to creating a culture that respects and values each other’s differences; promotes dignity, equality, and diversity; and encourages individuals to develop their true potential.

Interview Process: There will be an initial screening call with a member of the management team, if successful you will be invited to an in-person interview at our office. After the interview you will receive feedback via the apprenticeship provider.

Job Types: Full-time, Apprenticeship

Pay: £15,000.00-£18,000.00 per year

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person