CRM Specialist (Salesforce Administrator) - 6 Month Fixed Term Contract

Overview

We’re Kingfisher, a team made up of over 82,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. We aim to become the leading home improvement company and grow the largest community of home improvers in the world.

At Kingfisher, our customers come from all walks of life, and so do we. We treat all colleagues, future colleagues, and applicants equally, regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

We are open to flexible and agile working, both in terms of hours and location, offering a blend of working from home and our offices located in London, Southampton & Yeovil.

We are looking for a CRM Specialist to manage and maintain the Salesforce platform for the Kingfisher Marketplace, which will be used to manage merchant acquisition and relations across multiple markets.

What's the job?

• Manage and maintain the Salesforce platform for the organisation.
• Create and manage user accounts, import and export data, configure workflows, create reports and dashboards, and customise the platform to meet Kingfisher's specific needs.
• Ensure the security of the Salesforce platform, managing roles, profiles, and permissions to keep data confidential and secure.
• Optimise the Salesforce platform to meet the needs of Kingfisher's banners, such as B&Q, Castorama, and Brico Depot.
• Collaborate with the banners to understand their unique processes and requirements, provide training and support to users, and customise the platform while maintaining consistency and standardisation across the company.
• Moderate Kingfisher's relationship with its Salesforce Partner agency, coordinating with the agency to ensure that customisations or integrations are implemented smoothly and effectively.
• Monitor the performance of the Salesforce Partner agency, providing feedback to ensure that they are meeting Kingfisher's expectations.
• Leverage the full capabilities of the Salesforce platform to achieve the company's business objectives and drive growth.
• Translate Group and Banner Business Development teams’ requirements into additional CRM processes/technical modifications to drive simple and effective merchant lead generation and acquisition processes.
• Develop our Community Cloud-backed Merchant Hubs for all banners to deliver seamless experiences for our merchants.

What you'll bring

• Salesforce Administrator certification or Super Sets and Badges (Trailblazer).
• Proven and extensive experience (>3 years) in a technical CRM/Salesforce Administrator role – ideally in an established marketplace or in the home improvement industry.
• Knowledge of Salesforce configuration, workflows, data management, security, and reporting.
• Experience with Salesforce Lightning Products (Sales, Service, and CRM Analytics).
• Preferably experienced with Pardot, Media, and Community Clouds.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Strong project management skills and ability to manage multiple projects simultaneously.
• Excellent communication skills and ability to work collaboratively with other departments and teams.
• Ability to stay up to date with the latest Salesforce features and best practices and implement them to improve the company's use of the platform.
• Experience with Salesforce integrations and data migration is a plus.

Be Customer Focused – constantly improving our customers’ experience.

We listen to our customers and colleagues.

We innovate products and experiences to stay ahead.

Be Human – leading with purpose, humanity, and care.

We do the right thing.

We invest in our people and build great teams.

Be Curious – thrive on learning, thinking beyond the obvious.

We focus externally, globally, and build for the long term.

We experiment and share our learnings.

Be Agile – building trust and empowering people to work with agility.

We act with pace, not perfection, role modelling 80/20.

We take risks, fail fast, and adapt quickly.

Be Inclusive – inspiring diverse teams to achieve together.

We celebrate difference as a strength.

We collaborate, breaking down silos.

Be Accountable – owning the plan, delivering results and growth.

We focus on performance outcomes.

We prioritise and simplify for others.

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great, apply now and help us to Power the Possible.