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Volunteer Receptionists

ScotsCare

London

On-site

GBP 60,000 - 80,000

Full time

28 days ago

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An established industry player is seeking enthusiastic volunteer receptionists to join their London office. This role is vital for ensuring a warm and professional welcome to visitors and managing communications effectively. As the first point of contact, you'll engage with clients and supporters, making a positive impact on their experience. You'll also assist with various administrative tasks, providing essential support to the team. This opportunity not only allows you to contribute to a meaningful cause but also offers a chance to develop your skills and enhance your CV in a friendly environment.

Out of pocket expenses for travel

Lunch provided for full-day volunteering

References for future opportunities

Volunteer social events

Reliable and good time keeping is essential for this role.
Good communication and a friendly telephone manner are crucial.

Provide a warm welcome to all visitors and manage incoming calls.
Assist with admin tasks and ensure adherence to policies.

Good communication skills

Basic computer skills

Time keeping

Compassionate approach

Non-judgemental attitude

Outlook

Purpose of the Role:

This role is London based. Please do not apply unless you can be physically present in our London office.

The reception at ScotsCare is run by a team of volunteers and this role plays a vital part in the smooth running of our office; volunteer receptionists are the face of our organisation and often the first point of contact for our clients, supporters, and the general public.

Currently we require 2 additional volunteer receptionists. Shifts available are: Friday mornings 9am-1pm / Friday afternoons 1pm-4pm.

The role is to:

Provide a professional, warm welcome to all visitors, ensuring they sign in and out.
Answer and screen incoming calls and transfer to the appropriate member of staff/volunteer.
Use Outlook to send messages, check staff availability and whereabouts.
Respond to emails and collate information to send out and follow up to confirm receipt.
Deal with outgoing post; frank, process recorded deliveries and take to the post office.
Photocopy and/or scan documents as required.
Assist with occasional large mail outs - envelope stuffing, franking etc.
Assist with other admin tasks as they arise (skills/interests dependent).
Adhere to our policies and procedures.

Skills / qualities needed:

Reliable and good time keeping.
Good communication skills and a friendly, confident telephone manner.
Basic computer and admin skills.
Compassionate approach to the aims of ScotsCare.
A non-judgemental attitude.
Willingness to attend volunteer meetings and occasional training days.

What you can expect from us:

A full induction, training and support.
Out of pocket expenses for travel, and lunch if volunteering all day (5 or more hours).
References and an opportunity to build on your CV.
Opportunities to be involved in other areas of our work if you want to do more/try other things.
Volunteer social events, meetings, newsletters, awaydays.
An opportunity to work within a small friendly team.

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