Client Principal

Dootrix | Do the next thing now ?; United Kingdom; Remote; GBP 50,000 - 90,000

Job description

Job Summary

We are seeking a dynamic and experienced Client Principal to join our team. This role is pivotal in managing and growing key client relationships, ensuring long-term success and value creation. Reporting directly to the Head of Client Services, the Client Principal will serve as a strategic partner, driving commercial growth, fostering strong client relationships, and ensuring the highest levels of client satisfaction.

Key Responsibilities

Client Relationship Management

• Develop and maintain strong relationships with key clients, acting as their trusted advisor.
• Lead strategic conversations to understand client needs, objectives, and challenges, ensuring alignment with Dootrix's solutions.
• Work closely with client stakeholders to continually identify opportunities where we can add additional value.
• Ensure client satisfaction, retention, and long-term partnership success.

Commercial Growth & Strategic Planning

• Drive commercial expansion within existing accounts, identifying opportunities for new projects and service offerings.
• Collaborate with the Head of Client Services and leadership team to define and execute account growth strategies.
• Develop business cases for expanding engagements, ensuring client ROI and long-term partnership value.
• Negotiate contracts, renewals, and commercial terms to achieve mutual success for clients and Dootrix.
• Ensure successful delivery of engagements by working closely with internal teams to maintain alignment with client expectations.
• Identify risks early, proactively addressing challenges to maintain a positive client experience.
• Support teams in understanding client business goals to ensure effective and impactful project execution.

Leadership & Internal Collaboration

• Act as a bridge between clients and internal teams, ensuring clear communication and alignment.
• Work with cross-functional teams, including sales, delivery, and leadership, to support a seamless client experience.
• Contribute to the refinement of Dootrix's service offerings based on client feedback and market trends.
• Represent Dootrix at client meetings, industry events, and networking opportunities to enhance brand presence.

Qualifications & Experience

• 10+ years of experience in client services, account management, or a similar strategic role within a technology or professional services environment.
• Proven track record of managing and growing enterprise-level client accounts.
• Strong commercial acumen with experience in identifying and executing revenue growth opportunities.
• Excellent relationship-building skills, with the ability to engage at all levels of an organization, including C-suite executives.
• Strong negotiation and contract management skills.
• Ability to work collaboratively in a fast-paced, agile environment.
• Exceptional communication and presentation skills, with confidence in leading client discussions.

Mindset

• Passion for our industry and for staying on top of emerging technology trends.
• Strong track record on educating and engaging C-Level decision makers.
• Consultative mindset and naturally curious.
• Demonstrable approach to implementing a 'customer centric' approach to engagement delivery.

Our Values

• Doo Good Work: We strive for excellence in everything we do.
• Doo Explore: We embrace curiosity and are eager to learn and grow.
• Doo Innovate: We challenge the status quo to build smarter solutions.
• Doo Together: Collaboration is at the heart of our success.
• Doo Own It: We take responsibility and deliver with integrity.
• Doo The Extraordinary: We go beyond expectations to achieve the remarkable.

What's in it for you?

You’ll be joining our established team, working remotely. It is an engaging environment with lots to get involved with including regular lightning talks, dedicated time to explore new tech and a variety of social groups and events. It all adds up to a vibrant and rewarding place to work with an inclusive and exciting company culture.

• Competitive salary with performance based OTE.
• 25 Days holiday, increasing over time.
• Latest Apple kit.
• Training and certifications including networking opportunities.
• Opportunities for career growth and advancement in a fast-growing company.
• Dynamic and collaborative work environment with a focus on innovation and creativity.
• Access to our EAP (Employee Assistance Program).
• 1 Social impact day per year for volunteering.
• Cycle to Work.
• Team Member Discounts at Perks at Work.
• Find us a Dooer Referral Scheme (£1,500 per Dooer).
• Dootrix offers fun and frequent social events, both in-person and virtual.

Dootrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Package

DOE + OTE.

Interested?

Then we’d love to hear from you. Please send us a Personal Statement and CV to [e-mail].

Please note: This is a UK Remote role. Candidates must be able to provide evidence of their right to work in the UK, as Dootrix is unable to offer sponsorship at this time.